We're here if you need to get in touch. The customer contact centre will be open 24 hours a day and there's an emergency repair and gas service in operation. Find the telephone number you need in the contact us section.

Making a payment

You can still make a payment during the holiday period. Here's how:

* Online

* Using your credit or debit card through the customer contact centre

* Using our automated telephone payment system

* By payment swipe card at any post office, convenience store or retail outlet with Paypoint

* By cheque and postal order. Make sure you enclose your payment reference number/name and address. Send this to your income collection centre:

West of England

Income Collection Centre
West of England
Places for People
18 South Rings Business Park
Craven Drive
Preston
PR5 6BZ

East and South East of England

Income Collection Centre
East and South of England
Places for People
4th Floor Maybrook House
Grainger Street
Newcastle NE1 5JE

Scotland

Income Collection Centre
Scotland
Castle Rock Edinvar
1 Hay Avenue
Edinburgh
EH16 4RW