Help us improve the service you receive by taking part
in one of our customer groups.
Getting involved is a great way of
meeting new people and gives you the chance to learn and develop
key skills. Have a look at the list below and decide which one's
right for you.
Diversity advisory panel
We want to:
- Bring customers together to ensure we meet the different
demands of our diverse customers
- Make sure we're aware of specific local demands in the way we
approach customers.
What's involved?
You'll need be available for events and have the level of
expertise to:
- Stretch and improve our diversity practice
- Speak on behalf of Places for People at events
- Attend 2 meetings a year
- Carry out influencing and support work as required outside
these meetings.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Customer voice
Voice offers customers the chance to share their views and
feedback from the comfort of their own homes. Members will usually
be contacted 3-4 times per year, using their preferred method -
email, post or telephone.
For more information
Email involvement.team@placesforpeople.co.uk or contact your local
office
Complaints review panel
What's involved?
Members will need to be available for meetings throughout the
year. They must have the confidence to:
- Be fair and reasonable when listening to complaints
- Keep an unbiased approach
- Maintain confidentiality about cases
- Be confident and contribute
- Make judgements following the panel hearing
- Be willing to travel to sit on panels around the country.
Each review panel lasts about 1.5 hours.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Customer service
reviews
Service reviews are a key way to check the quality of services
we're delivering to our customers, identify service improvements
and share good practice.
What's involved?
Customers work together as part of joint review teams, which use
specific questions, reality checks and other relevant information
to assess the quality of the service they are reviewing. They focus
on the customer experience and outcomes for customers. This gives
local managers a valuable source of customer feedback and an
effective service improvement tool.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Mystery shopping
Mystery shoppers are expected to:
- Check our telephone service
- Find out how well we respond to emails
- Visit local offices and assess the quality of service.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Regional customer groups
The focus of the regional customer group is to meet with local
managers and review key areas of customer feedback. This enables
all concerned to analyse the customer experience and help identify
service improvements.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Regional/local
individual support customer activities
We hold a variety of customer meetings, activities and events -
either scheme-based or regionally to help improve services to
customers in:
- Sheltered housing
- Schemes for older people
- Schemes providing support onsite such as hostels
- Tenancies with support provided.
We hold 3 regional events each year. Issues discussed include
performance, service offers, policies and procedures and
consultation on particular projects.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Customer action groups
Members of these groups spend time having in-depth discussions
with our staff about a specific service. You can join action groups
for the following services:
- Complaints
- Repairs
- Income
- Community safety
- Value for money.
How to apply
Email involvement.team@placesforpeople.co.uk or contact
your local
office
Customer editorial panel
We're always looking to improve the ways we communicate with
customers. Members of the editorial panel work mainly from home.
You'll be looking at newsletters, letters and other types of
customer communication. You'll be asked to check the content,
language, tone and format to make sure that it's clear and
useful.
How to apply
Email involvement.team@placesforpeople.co.uk or contact your local
office
In your
neighbourhood
We want to find out the main issues that affect you, your home
and neighbourhood:
- Are you satisfied with the cleanliness of your communal
areas?
- Do you think we tackle community safety effectively?
- Do we provide a quality, customer-friendly repair service?
For more information
Email involvement.team@placesforpeople.co.uk or contact your local
office
