Help us improve the service you
receive by taking part in one of our customer panels.
Getting involved is a great way of
meeting new people and gives you the chance to learn and develop
key skills. Have a look at the list below and decide which one's
right for you.
Diversity advisory panel
Everyone is included at Places for People. And to ensure that we
give each person the very best service, we've set up the diversity
advisory panel.
We want to:
- bring customers together to ensure that we meet the different
demands of our diverse customer base
- make sure that we're aware of specific local demands in our
customer approach
What's involved?
Members are selected by interview. You'll need be available for
events and have the level of expertise to:
- stretch and improve our diversity practice
- speak on behalf of Places for People at events
- attend two meetings a year
- carry out influencing and support work as required outside
these meetings
How to apply
Contact your local office.
Complaints review panel
It's important that we follow complaints and compensation
policies. If customers aren't satisfied with the initial response
to their complaint, the complaints review panel will assess it and
decide if it has been handled fairly.
What's involved
Members will need to be available for meetings throughout the
year. They must have the confidence to:
- be fair and reasonable when listening to complaints
- keep an unbiased approach
- maintain confidentiality about cases
- be confident and contribute
- make judgements following the panel hearing
- be willing to travel to sit on panels around the country.
Each review panel lasts about 1.5 hours
How to apply
Contact your local office.
Customer service
reviews
We want customers to work with our staff and ask important
questions about the quality of service delivery and gain
insights into overall customer experience.
What's involved?
Panel members will need to:
- scrutinise different service areas by reading policies and
speaking to relevant staff members
- be available to attend service reviews across the UK
- attend training
How to apply
Contact your local office.
Mystery shopping
This work asks customers to test out our services undercover.
Mystery shopping is done every three months and full training is
available. Mystery shoppers are expected to:
- check our telephone service
- find out how well we respond to emails
- visit local offices and assess the quality of service
How to apply
Contact your local office.
Regional customer panels
We want to find out what's happening and improve services in
your region. To do this we need to talk to you. These panels
encourage interesting and thought-provoking discussions around
topics that affect you locally.
The meetings are led by the regional manager and will be held at
local venues at times to suit you. This might be during the
day or in the early evening. The issues discussed include:
- service standards
- testing service delivery
- local service offers
- regional complaints
How to apply
Contact your local office.
National homeowners panel
This panel aims to improve the level of service we deliver to
our homeowners. It meets every three months to discuss policies,
procedures and performance - both nationally and locally.
How to apply
Contact your local office.
National
individual support customer panel
We want to improve services to customers in:
- sheltered housing
- schemes for older people
- schemes providing support onsite such as hostels
- tenancies with support provided
The meetings will be every three months. Issues discussed will
include performance, service offers, policies and procedures and
consultation on particular projects.
How to apply
Contact your local office.
Customer action groups
Members of these groups spend time having in-depth discussions
with our staff about a specific service. Customers can
highlight areas for improvement and also identify good performance.
You can join action groups for the following services:
- improvements to homes (asset management)
- complaints
- community safety
- contact centre
- income collection
- repairs
- value for money
How to apply
Contact your local office.
Customer editorial panel
We're always looking to improve the ways we communicate with
customers. Members of the editorial panel work mainly from home.
You'll be looking at newsletters, letters and other types of
customer communication. You'll be asked to check the content,
language, tone and format to make sure that it's clear and
useful.
How to apply
Contact your local office.
In your
neighbourhood
We want to find out what are the key issues which impact on
you, your home and neighbourhood.
- are you satisfied with the cleanliness of your communal
areas?
- do you think we tackle community safety effectively?
- do we provide a quality, customer-friendly repair service?
If these - or any other issues - are priorities for you, meet
your local housing team for a discussion at an 'in your
neighbourhood' event where you live.
For more information
Contact your local neighbourhood officer.
