Individual support booklets

PDF: customer care Customer care PDF document 120.78KB (opens in a new window) Information about our service standards. PDF: supporting you Supporting you PDF document 85.66KB (opens in a new window) How we provide support, including: information about your support plan, expected outcomes and how to achieve your goals.
PDF: getting involved Getting involved PDF document 134.10KB (opens in a new window) Working with customers is very important. This section tells you how to get involved. PDF: community safety Community safety PDF document 97.41KB (opens in a new window) How to tackle anti-social behaviour, hate crime, harassment and domestic abuse.
PDF: paying your rent Paying your rent PDF document 98.66KB (opens in a new window) Information on how to pay, managing your account and how to get help if you're having difficulty paying. PDF: repairs to your home Repairs to your home PDF document 245.52KB (opens in a new window) Information about how to report repairs, types of repairs, general advice and your rights.
PDF: aids and adaptations Aids and adaptations PDF document 75.47KB (opens in a new window) If you're disabled, we may be able to help with our aids and adaptation service. Find out more. PDF: your occupancy Your occupancy PDF document 74.03KB (opens in a new window) How to apply for accommodation and information about your occupancy agreement.
 
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