Customer care
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Information about our service standards.
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Supporting you
85.66KB
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How we provide support, including: information about your support plan, expected outcomes and how to achieve your goals.
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Getting involved
134.10KB
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Working with customers is very important. This section tells you how to get involved.
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Community safety
97.41KB
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How to tackle anti-social behaviour, hate crime, harassment and domestic abuse.
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Paying your rent
98.66KB
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Information on how to pay, managing your account and how to get help if you're having difficulty paying.
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Repairs to your home
245.52KB
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Information about how to report repairs, types of repairs, general advice and your rights.
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Aids and adaptations
75.47KB
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If you're disabled, we may be able to help with our aids and adaptation service. Find out more.
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Your occupancy
74.03KB
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How to apply for accommodation and information about your occupancy agreement.
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