Tell us what you think

Contact Centre staffCustomer service centre staff are ready to take your call

We want you to be happy with our service and we want to know what you think about us.

If we've got things wrong, we need to know. We take complaints very seriously and will deal with them quickly. We have a team of customer feedback co-ordinators who will carry out a full investigation. They will handle your complaint in a fair and confidential way.

Contact us online

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You can get in touch in other ways too.

Telephone the customer service centre or speak to someone at your local office.

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"85% of our customers were satisfied with the complaints procedure."
2012 Annual Review