We want to hear as many of your views as possible. Our twice-yearly conference allow customers to interact, network, share learning and directly influence our future priorities. This conference was held on September 13th 2012.

Check out the video for highlights of the key discussions. Hit the playlist button on the video player to bring up all 6 videos.

Running order:

1. Introduction
Group Chairman Chris Phillips and customer Ken Stevens give an introduction to what the customer conference is about. 

2. Interactive session
Customers tell us about their views using 'who wants to be a millionaire' technology.

3. Workshop highlights
Take a look at the 3 conference workshops: 'you and your money', 'managing change in our repairs service' and 'service standards.'

4. Question time (part 1)
The executive team and senior directors answer questions from customers.

5. Question time (part 2)
The executive team and senior directors answer questions from customers.

6. How we've used your feedback
Pat Egan - Managing Director of Places for People Homes - talks about the steps we're taking to address your feedback.

Find out more

Interested in coming along to the next conference? Get in touch with your neighbourhood officer or our customer experience officer Rachel Murphy on 01772 666345.