Scrutiny

The NCLP scrutiny role sees customers looking in-depth at the services we provide. By visiting our area offices, speaking to staff and meeting other customers they get a real insight into the service. They can then tell us from a customer's point of view where we are doing well and challenge us to do better.

Since April 2006 the NCLP has scrutinised:

· Customer Service
· ASB
· Allocations
· Individual Support Services for older and young people
· Response Repairs
· Cyclical Painting Contract
· Aids & Adaptations

The scrutiny exercises are a very effective way of improving the services we provide to you. Who better to tell us how to improve our services than the customers who use them everyday?

For further information please contact:

Helen James, Customer Involvement Officer
helen.james@placesforpeople.co.uk

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