Customer Leaflets/Booklets

You can download any of these booklets from the list below.

All of these booklets are available at our offices. If you would prefer a hardcopy , please contact your local office.

These are also available to download in alternative languages / translations if required, and selected leaflets are available as an online audio link - see below for further details.

Rights
	Know your rights	Know your rights audio
	A tenant's guide by the National Customer Liaison Panel
	Personal records Your right to information
Neighbourhoods
	Harassment Document	Harassment audio
	How can we help
	Anti-social behaviour	Anti-social behaviour audio
	Tackling it together
Support
	Living with a disability	Living with a disability audio
	Adapting your home
Your home
	Moving home	Moving Home audio
	Things to remember
	Tenancy support	Tenancy support audio
	Helping you to manage your home
	Gas safety	Gas safety audio
	Keeping your home safe
	Homeowner's Handbook An essential guide to your home
	Service Standards for Homeowners What you can expect from us
Money
	Managing your money	Managing your money audio
	What to do if you can't pay your bills
	Paying your rent	Paying your rent audio
	How to manage your rent account
	Housing benefit	Housing benefit audio
	How to get help to pay your rent
	Budgets and Bills
Our Service
	Homes for rent	Homes for rent audio
	How we rent our homes
	Swapping Homes How to swap homes with another tenant
	Customer Service	Customer Service audio
	What you can expect from us
	Suggestions And Complaints	Suggestions And Complaints audio
	How to make a suggestion, complaint or compliment
	Repairs What to do if you need a repair