Customer Leaflets/Booklets

Publications image in a speech bubble You can download any of these booklets from the list below.

All of these booklets are available at our offices. If you would prefer a hardcopy , please contact your local office.

These are also available to download in alternative languages / translations if required.

Rights
	Know your rights A tenant's guide by the National Customer Liaison Panel
	Personal records Your right to information

Neighbourhoods
	Harassment How can we help
	Anti-social behaviour Tackling it together

Support
	Living with a disability Adapting your home

Your home
	Moving home Things to remember
	Tenancy support Helping you to manage your home
	Gas safety Keeping your home safe
	Homeowner's Handbook An essential guide to your home
	Service Standards for Homeowners What you can expect from us

Money
	Managing your money What to do if you can't pay your bills
	Paying your rent How to manage your rent account
	Housing benefit How to get help to pay your rent
	Budgets and Bills Advice on managing your bills and budgets

Our Service
	Homes for rent How we rent our homes
	Swapping Homes How to swap homes with another tenant
	Customer Service What you can expect from us
	Suggestions And Complaints How to make a suggestion, complaint or compliment
	Repairs What to do if you need a repair

Customer Leaflets/Booklets

Rights

Neighbourhoods

Support

Your home

Money

Our Service