Frequently Asked Questions
Paying rent:
I have received a statement showing I am in arrears but I don't pay rent?
Your rent is covered by Housing Benefit which is paid in arrears (up to 4 weeks in arrears). The account will nearly always show in arrears. Please check the statement to see if a payment is due from HB.
I am in credit, can I have a refund? (From customers who pay their rent themselves monthly)
If a customer pays rent monthly it should be paid 1 x calendar month in advance so ac will always be in credit - no refund possible.
I pay 4 weeks rent every month, why am I in arrears?
If paying per calendar month the amount payable is NOT 4 weeks rent BUT weekly rent figure (x 52 weeks in yr). This is then split over 12 (no of months in year).
Many of customers think that they can pay 4 weeks rent every calendar month. In this case they actually end up only paying 48 weeks rent in year i.e. become 4 weeks in arrears
I paid at the Post Office yesterday. Why isn't it showing on my account?
Swipe Card payments can take up to 4 working days to show on the rent account. (This also applies to standing order payments)
