How to get involved

Help us improve the service you receive by taking part in one of our customer groups.

Getting involved is a great way of meeting new people and gives you the chance to learn and develop key skills. Have a look at the list below and decide which one's right for you.

Customer voice

Voice offers customers the chance to share their views and feedback from the comfort of their own homes. Members will usually be contacted 3-4 times per year by email.

For more information

Contact the Customer Service Centre or contact your local office

Complaints review panel

What's involved?
Members will need to be available for meetings throughout the year. They must have the confidence to:

  • Be fair and reasonable when listening to complaints
  • Keep an unbiased approach
  • Maintain confidentiality about cases
  • Be confident and contribute
  • Make judgements following the panel hearing
  • Be willing to travel to sit on panels around the country.

Each review panel lasts about 1.5 hours.

How to apply
Contact the Customer Service Centre or contact your local office

Regional customer groups

The focus of the regional customer group is to meet with local managers and review key areas of customer feedback. This enables all concerned to analyse the customer experience and help identify service improvements.

How to apply
Contact the Customer Service Centre or contact your local office

Regional/local individual support customer activities

We hold a variety of customer meetings, activities and events - either scheme-based or regionally to help improve services to customers in:

  • Sheltered housing
  • Schemes for older people
  • Schemes providing support onsite such as hostels
  • Tenancies with support provided.

We hold 3 regional events each year. Issues discussed include performance, service offers, policies and procedures and consultation on particular projects.

How to apply
Contact the Customer Service Centre or contact your local office

Customer action groups

Members of these groups spend time having in-depth discussions with our staff about a specific service. You can join action groups for the following services:

  • Complaints
  • Repairs
  • Income
  • Community safety
  • Value for money.

How to apply
Contact the Customer Service Centre or contact your local office

In your neighbourhood

We want to find out the main issues that affect you, your home and neighbourhood:

  • Are you satisfied with the cleanliness of your communal areas?
  • Do you think we tackle community safety effectively?
  • Do we provide a quality, customer-friendly repair service?

For more information

Contact the Customer Service Centre or contact your local office

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