Personal alarm service

Personal alarm service

We provide a personal alarm service to help people feel safe at home. This service is accredited by the TSA (Telecare Services Association). It operates 24 hours a day, 7 days a week, 365 days a year and receives over 2,500 calls per week.

The TSA has set a target of answering 97.5% of calls within 60 seconds. See below for how we're performing and how satisfied our customers are. For more information download the latest alarm response newsletter (pdf).
 

2016/17
Calls answered within 60 seconds 96.13%
Customers satisfied with the alarm service 98.1%