Rent and service charges

Paying on time

It's important that you pay your rent in full and on time. It means that we can:

  • Effectively manage the places where you live
  • Plan and provide home improvements
  • Improve our services - and offer new ones.

You must pay your rent in advance. You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance. It's your responsibility to pay rent even if you claim housing benefit.

If you're a joint tenant

You have a joint responsibility to pay rent on time. Each person is responsible for rent owed. If 1 person leaves the property, the remaining tenant(s) will be responsible for paying any rent owed.

Rent changes

Our social housing rent charges are regulated by the Government.   Between April 2016 and April 2019 our social housing rents will reduce by 1% each year.

We will write to you at least 28 days before any changes are made to your rent charges.

We change our assured tenancy rents in April each year. Secure rents increase every 2 years from the date of the last increase. Check your tenancy agreement for more information.

Service charges

You may have to pay a charge for other services depending on where you live. This may be for:

  • Landscaping
  • Cleaning
  • Utilities - gas, electricity, water & telephone
  • Staff time spent providing housing services

These charges are part of your total rent and  - depending on your tenancy agreement - may be reviewed annually.

Changes to service charges

Service charges are affected by employment, overhead and general inflation rates. We don't make a profit on any of these service costs.  All charges are based on our best estimate of costs for the coming year.

You will receive 4 weeks' notice in writing of any proposed increase to these charges.

Viewing your rent and service charges

You can view your rent and service charges from your online account.  Sign in to view your rent balance, statements and charges.

If you have not yet set up your online account then creating an account is easy, and only takes a few minutes. All you need is your email address and payment reference number.  Set up your online account

Got a question?

If you have any questions about your rent and service charges then please refer to our rent and service charges FAQs.

Struggling to pay your rent?

Let us know. If we don't know about your situation we can't help. Our specially-trained staff can arrange a payment plan. We'll do our best to make sure that it's fair and affordable.

T: 01772 666444

If you don't pay

If you don't pay your rent or the agreed payment plan we'll contact you by:

  • Telephone
  • Text
  • E-mail
  • Letter

We do this to make sure you're aware of the situation. It means we can help you take steps to pay-off your arrears. You risk losing your home if you don't pay your rent.

Failure to pay your rent could result in legal action. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.

Need help with debt? Get free and confidential support from our partners StepChange Debt Charity.

Welfare benefits

The government has announced changes in welfare benefit. Take a look at our guide to see how these changes may affect you. Or contact our money advice team for help and support