FAQs - Rent and service charges

Our social housing rent charges are regulated by the Government.   Between April 2016 and April 2019 our social housing rents will reduce by 1% each year.

We will write to you at least 28 days before any changes are made to your rent charges.

We change our assured tenancy rents in April each year.  

The following FAQs are for changes for 2016/17.

When will the changes take place?

If you pay rent on a monthly basis then you will see your rent change from the 1 April 2017.  If you are charged weekly then you will see your rent change on the first Monday in April, which this year is 3 April 2017.

Secure tenancies have a rent review every two years on the anniversary of their tenancy and they are not part of the annual April rent review process.

What is the Landlord's Contribution?

This is the our contribution towards the cost of your rent and service charges which has been agreed for the financial year 2016/17.

Why have my service charges increased?

Service charges are affected by employment, overhead and general inflation rates. We don't make a profit on any of these service costs - all charges are based on our best estimate of costs for the coming year.

What does the service charge payment cover?

The service charge covers your share of the cost of all the communal services delivered for your property and these are entirely dependent on the nature of the place where you live and the type of services provided. A few examples of what may be included are:

  • Landscaping
  • Cleaning
  • Utilities - gas, electricity, water & telephone
  • Staff time spent providing housing services

Why have my personal or communal utility charges significantly increased?

Annual charges are based on the usage taken from meter readings and allowing for inflation and renegotiated contract prices.

Why has my personal or communal light & power charge changed significantly?

Electricity has recently been subject to a renegotiated contract with more favourable rates.

Why has my personal or communal heating charge changed significantly?

Gas charges had a temporary reduction in 2016/17 and have now been revised to the current contracted price of the suppliers.

Why do I have new charges?

This will be an existing service previously not included in your service charge before, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

What is covered by the Responsive repairs and servicing contracts charge?

This will include at least one of the following.

  • Lightning Protection
  • Electronic Door Servicing
  • Electronic Gate Servicing
  • Washer or Dryer ventilation servicing 

What is an admin charge for?

This is to cover management and on costs such as staff time, systems and offices in order to deliver the services provided.

Why has the admin charge changed?

Admin is calculated at 15% of your total service charge so the amount of this charge will therefore depend on the change in your total service charge. 

How will you spend the money received for rents?

Rent is our main source of income and it helps pay for maintenance, responsive repairs and future planned maintenance.  Generating income from rent enables us to continue offering a range of housing, care and support and financial services.