Sign in to your online account to report a repair.
Give as much detail as you can. This will help us to plan your
repair more quickly.
We aim to do repairs at a time that's convenient. We'll do our
best to accommodate your preferred times.
Don't report emergencies - like burst pipes or gas leaks -
online. Telephone us immediately. Lines
are open 24 hours.
If you are deaf or hard of hearing
Minicom users can call 0800 432 0008 or
01772 667008. If you don't have a minicom you can
report an emergency repair by texting us on
07790 886 967.
If you own your home
You may need to make the repairs yourself. Call us on
0845 850 9575.