You Said We Did

Central and East:

You Said	We Did
You wanted more face to face contact and more home visits	We carry out visits to all new customers and visit most of our customers in their home
Residents at Shelley Park in Wellingborough complained that when they took their children to the play area there was no where forthem to sit	We installed seats so that they could sit and supervise the children
Little involvement in scheme inspections	We have set up a programme of joint staff/customer scheme inspections
Confusing contacts for shared ownership customers	Appointed a specialist homeownership manager to deal with leasehold, shared ownership, Right to Buy and market rented homes