You Said We Did

You Said We Did (YSWD) is our recently introduced phrase for ensuring that we keep customers in the loop.

We aim to keep you up to date on what we have done with the feedback, views, comments and suggestions we receive in from you. This allows us to record and share learning. It also demonstrates to you how important we value your input and contribution.

Your feedback is essential to us. We are an organisation that listens and is responsive to comments by actually doing something with the information we receive.

You Said We Did is a simple and powerful way for us to show how much customers influence and shape our business. Your views really do drive forward service improvement.

Keeping you in the loop

Here are some examples of the process of how YSWD has worked previously:

General
NCLP
Voice

Locally:

Northumbria
Yorkshire & Humberside
North Lancashire Manchester & Cheshire
South, East and Central Lancashire
Central & East
London
South East
South Central
South West
Kush

If you would like to make a comment or suggestion visit the Comment on our Services section.