You Said We Did

NCLP

Our National Customer Liaison Panel are continously using customer comments to improve services.

Here are some examples of how they have been able to make a difference:

You Said We Did Suggested improvements to the way we communicate with you Wrote a new customer service training program using customer’s ideas Recommended ways to make the website more customer friendly Making continual changes to the website using feedback to shape the repairs online system The customer involvement policy should be shaped by customers Members and staff working together to write a new policy. More choice for customers

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