You Said We Did
South Central:
You Said |
We Did |
| Wish for replacement kitchens on a scheme in West Sussex | These have now been done and the feedback has been very positive |
| Request for a garage as the customer’s car had been vandalised | In response to this we were able to offer the customer a garage |
| Organising local events on schemes | We are working with customers on community and local events in their areas |
Wish to reconsider our policy regarding rats to create a more seamless service |
Where necessary our Contractor’s Pest Control Officer will visit the property to identify and resolve the problem rather than use the services of the Local Authority Pest Control Officer |
Need to change window design on high-rise block |
Window replacement programme changed to satisfy customer request |
| Wish for help and advice in terms of managing rent accounts and understanding the benefit system | We have created a weekly ‘rent surgery’ at the East Preston Office. Customers no longer need to feel concerned and isolated in terms of facing rent arrears |
