You Said We Did
Yorkshire & Humberside:
You Said |
We Did |
| You should spend more time on keeping sites clear of rubbish | Our community day in 2005 did deliver a lot of good work but only on a couple of developments so we have appointed a small group of site service officers to work on this type of problem |
| We do not have anywhere to store our scooters at the sheltered schemes | We have built wheelchair stores at Jack Harrison Court and Alexander Hutchison Court and we are planning to build one at our third sheltered scheme St Andrews House |
| Guidance on home insurance should be given to customers to make them aware of what they are and are not covered for | Details of an affordable insurance scheme are provided to all new customers |
| We have no way of recycling at the sheltered schemes – it is too far away to the recycling depots | We have arranged with Hull City Council to get communal recycling bins for the 3 sheltered schemes |
| Our officers should have more personal contact with customers when recovering rent arrears as opposed to sending letters | We have introduced mandatory home visits and telephone contacts as part of the recovery procedure to ensure customers have an opportunity to discuss the matter before any further legal action is taken |
