Frequently Asked Questions

Can I have a receipt?

You can print off a receipt at he end of this process or a receipt can be sent to you by email after making a payment.

When will my payment show on Places for People records?

Payments received up until midnight on any working day will normally show on  our records on the  following working day.

Is this service safe?

Our secure online payments service employs Secure Socket Layer (SSL) technology. This is a software that encrypts all your personal information so that it travels across the internet in an unrecognisable form.

To ensure that SSL is functioning look for 'https' in the address bar - s for 'security' - and/or the closed padlock icon at the bottom right of the browser status bar.

We will shortly be adding the additional security of ‘secure by Visa & Mastercard’.

What if I want a refund?

If for any reason you feel that you are due a refund, you will need to contact you local area office for rents and service charges, your local nursery for fees or the office which issued the invoice who can check your account and arrange to issue a refund should it be neccesary.