Terms and Conditions
Disclaimer
This website (www.placesforpeople.co.uk) is maintained by The Places for People Group.
We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content.
If you believe any content to be inaccurate please contact us by emailing your comments to: enquiries@placesforpeople.co.uk
We may change these terms at any time, without notice, so you should revisit these pages regularly. We may also change and improve the information and services available on the website at any time.
This website links to other websites managed by Places for People. When you navigate to these websites it may be very clear you have gone to a different website or it may be seamless (ie you are not aware that you have been anywhere else). These websites include (but are not exclusive to):
- Homes for sale
- Reduce your energy bills
- Repairs online
- Payments online
- Making Places
- Fianacial Services
- Individual Support
- Careers
- Places for Children
- Gold AwArds
- Regeneration
- Equality & Diversity
- Walker Riverside
- Upperstrand
- Westhulcte
Some of these websites may have slightly different accessibility standards and may be maintained in a different way to the rest of the website. However, each of these sites is subject to this disclaimer about the quality of the content available on them.
This website links to external websites (ie ones not managed by Places for People ). We have no control over their reliability or the content included on them. Inclusion of an external link is not an endorsement.
Personal information you supply to us using this website
Emails
When you send us personal information via an email address listed on this website we will only use the information supplied in the email for the purpose that you gave it to us for. This usually means that we only forward your information within the Group Companies and we will not sell them on to a commercial third party.
Each department that deals with enquiries from the website will also be subject to the Groups data protection policy. Where we do need to contact a third party there will be a contract ensuring that your personal information is protected. No personal information will be passed on to third parties for commercial purposes.
Please note that this website also lists some email addresses for external organisations. If you send personal information using one of these emails we can't guarantee what will happen to your personal information.
Eforms (electronic forms)
When you give us personal information using an electronic form (an eform) available on this website the information you supply will only be used for the purposes stated on the form.
When we ask you for personal information, we will:
- ensure you know why we need it
- protect it and make sure nobody has access to it who shouldn't
- ensure you know if you have a choice about giving us information
- make sure we don't keep it longer than necessary
We ask that you:
- give us accurate information
- tell us as soon as possible of any changes
- tell us as soon as possible if you notice mistakes in the information we hold about you.
Online payments
This website includes the facility to make some payments online.
Our secure online payments service employs Secure Socket Layer (SSL) technology. This is software that encrypts all your personal information so that it travels across the internet in an unrecognisable form.
To ensure that SSL is functioning look for 'https' in the address bar - s for 'security' - and/or the closed padlock icon at the bottom right of the browser status bar.
We will shortly be adding the additional security of ‘secure by Visa & Mastercard’.
Management information
Information that you provide to the Group via this website may be used for statistical analysis but it will not be used in a way that enables you to be identified. For example, we may keep emails sent to for a period of time so we are able to monitor the number of emails we receive. None of the personal information in these emails will be used once the initial enquiry has been dealt with.
Cookies
Cookies are small pieces of text that contain a unique number sent by a web server when you visit a web page and stored in the cookie directory on your computer.
This website may soon use cookies to gather information about site usage, such as number of visitors and repeat visits. We analyse site usage statistics to help us improve the website.
Cookies on this site may safely be turned off by users without affecting how pages are displayed.
Copyright
Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, sounds, images and attached documents are copyright of The Places for People Group.
Some logos from other organisations are used on our website. Where this happens we use the logo according to the guidelines laid down by the organisation that has copyright of the logo.
Website feedback
If you have any feedback about these terms and conditions, or about the website in general, contact the web team by emailing enquiries@placesforpeople.co.uk
Data Protection
We need to collect and hold personal information about you e.g. name, age, salary details, race or ethnic origin, etc, in order to operate as a provider of housing.
We use your personal information for the following purposes:
- Housing management
- Repair and maintenance of your home
- Collection of rent, service charges and housing benefit
- To meet your care and support requirements
- Prevention of crime
- Research e.g. surveys to help us improve our services to you
- Equal Opportunities monitoring
- Performance monitoring
- To comply with our legal and regulatory obligations
We will process your personal information fairly and lawfully and will use it only for the purposes we have specified above. In addition, we will ensure your personal information is:
- Up-to-date, accurate, relevant and not excessive
- Not kept longer than is necessary
- Kept secure
Unless we have your express consent we will only disclose personal data to third parties if this is required for the above purposes. This is of course subject to the proviso that we may disclose your data to certain permitted third parties without your express consent. These may include:
- Contractors e.g. to carry out repairs to your house
- Agents
- Local Authorities and Government Departments
- The Police
- Our regulator, the Housing Corporation
You have a right under the Data Protection Act 1998 to request to see the information we hold about you. Places for People do not currently charge for providing you with a copy of this information.
To request to see the information we may hold about you, please write to: Data Protection Manager: Places for People, 4 The Pavillions, Portway, Preston, PR2 2YB
We will respond to your request within 40 calendar days from the day we receive your request in writing.
Consent
By disclosing your personal information to us via this website or over the telephone, you consent to the collection, storage and processing of your personal information.
