We make a long-term commitment to places to help communities thrive and be sustainable.
This sees us work with a variety of partners to deliver a positive impact. Our involvement ranges from community investment and volunteering through to organising events and activities.
We are passionate about putting people first and involving our customers at every opportunity. That’s why we’re creating more ways customer can get involved and tell us what they think about our services, policies and processes.
Customer Voice
Get involved and make a difference
Our Customer Involvement Promise, designed by our National Customer Group sets out how we will involve our customers in ensuring that our services continue to meet the needs of our customers both now and in the future. Our promise will be delivered in a way that offers choice and flexibility for people to be involved as and when they choose to, in a way that is convenient for them.
We have also designed a new customer involvement model which will make sure your voice is at the heart of decision making.
Together with Tenants is a sector-wide initiative focused on strengthening the relationship between residents and housing providers and embodies all the great work happening across the sector to create positive relationships with customers. It also challenges our business to go further – presenting an opportunity for us to take the lead in accountability and customer oversight.
The Places Foundation funded the Feeling Good project in Norwich, a partnership between Leeway and one of our affordable housing providers — Cotman Housing Association. The project delivers physical activity to women and girls aged 16 and over who are domestic abuse survivors, helping women to build their confidence, resilience and wellbeing through social interaction and connecting to their community. It aims to support more than 330 women and girls over three years.
Our affordable housing community investment fund is supporting 24 projects that are delivering employment and training support, tenancy sustainability activities and youth diversionary activities. In Hull, for example, a partnership has been developed with the city council and Arts Council England to provide community arts activities involving customers in the Springbank area. To date, over 250 people have engaged in the project.
Places Impact and ITS are working together to repurpose old IT equipment to donate to community partners that support our customers. A total of 285 iPads have been repurposed and donated to partners including theFerry Project,Chorley Youth Zone, andShape Lancashire. The iPads have been used to support virtual coffee mornings and digital inclusion projects across the UK.
We have worked in our communities to prioritise social and support activities across a wide range of areas. We have launched a range of projects for our customers that offer employment support, digital training and wellbeing.
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