Congratulations to Derwent Living who won 'Excellence in Tenant Communication Award' at the annual TPAS 2019 Awards in Manchester.

After undertaking various surveys and engagement opportunities, the team at Derwent Living came to the conclusion that they needed to improve their online presence. After collaborating with customers and staff, they launched their new website and the results of their efforts were quickly made apparent.

The new website has meant that customer enquiries are now being dealt with quicker and more efficiently. Derwent Living have seen online interactions jump from 8% to over 30%, as a direct result of their digital transformation.

The TPAS Awards have been around for nearly 12 years, and are the only awards platform that shine a spotlight on the special successes that are achieved when residents, landlords and contractors achieve when working together.

Shortlisted for success

We've also been shortlisted at the Northern Housing Awards for:

  • Best Digital Transformation, Places for People Homes
  • Partnering Scheme of the Year, Places for People Homes
  • Resident Support Advice Programme of the Year, Living+
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