Please note you may have been directed to this page from one of Places for People’s subsidiary companies.

We are proactively monitoring the coronavirus outbreak, including the latest Government and NHS advice, and we can assure you that we are doing all that we can to help protect our customers and their homes during this period of uncertainty. 

Guidance for customers experiencing difficulty in paying their rent

We would like to reassure our customers that we will not be taking any legal possession or eviction action against customers who are unable to make payments as a result of the coronavirus outbreak.

We are committed to help prevent our customers falling into debt and we will continue to provide advice, support and guidance to customers who may be experiencing difficulty in paying their rent. This can include putting payment plans in place or supporting customers with Universal Credit, Housing Benefit claims and discretionary housing payment/hardship applications.

We are unable to offer rent breaks however we will work with each customer on a case by case basis to agree an affordable repayment plan.

Guidance for customers who need help and advice with their rent

Customers can view their account, make payments, and arrange a Direct Debit call back and more with an online account. To set up an online account please go to You will need your payment reference number and your email address to get started.

Or customers can email us at or contact us on 01772 666 444 or ring our Customer Support Centre on 01772 667 002 who can arrange for a member of our team to contact you and provide you with advice.

Please note that we are asking a few more questions than usual as part of our service to help our customers and it is very likely that it will take us a little longer to answer calls.

To help avoid longer waiting times please email us if you can. We thank you for your patience and understanding in these challenging times.

To help answer some of the most common questions being asked, we recommend you visit our Frequently Asked Questions page.

Guidance for customers in claiming benefits

We are also communicating to Government the importance of ensuring the welfare system helps people pay their rent if their situation changes in light of the coronavirus outbreak. We welcome the fact that statutory sick pay has been extended to people affected by coronavirus. However, if you’re not eligible for it, we’d urge you to claim Universal Credit or New Style Employment Support Allowance. 

Guidance for customers who need support and advice to help manage finances

We are committed to help support our customers as much as we can during this difficult time. We have put together some useful factsheets with links and resources to help you and your family manage your finances:

We hope you and your families stay safe and well.

Thank you for your continued support.

Published 24 March 2020

Last updated 04 May 2020

04 May 2020
Added guidance links for customers with financial concerns.

08 April 2020
Added links to Places for People subsidiary companies.

31 March 2020
Added links to useful pages and frequently asked questions.

24 March 2020
Initial financial guidance statement.