We are proactively monitoring the coronavirus outbreak, including the latest Government and NHS advice, and we can assure you that we are doing all that we can to help protect our customers and their homes during this period of uncertainty.
Following Government Covid-secure guidelines our places and homes continue to only open for essential visitors (e.g. medical practitioners, emergency repair specialists), colleagues and other key workers. All other visits are suspended until further notice or updates from the Government.
The health and wellbeing of our people is our priority. We will do all we can to support our customers, colleagues, clients, contractors and visitors.
We hope by following the advice together we can help reduce the spread of coronavirus (COVID-19).
Continuing to provide support to our customers is important to us and we are doing all we can to make this happen.
We are now accepting non-emergency repairs in England as lockdown restrictions are gradually eased.
Places Homes customers
Sign in or register for our customer portal to schedule your repair or call 01772 667002
Living Plus customers
Sign in or register for our customer portal to schedule your repair or call 01772 667003
Sign in or register for our customer portal to schedule your repair or call 01772 667075
Chorus Homes customers
Visit www.chorushomesgroup.co.uk or call 0345 266 9760
Derwent Living customers
Visit www.derwentliving.com/repairs or call 01332 346 477
Sage Housing customers
Visit https://myhome.sagehousing.co.uk or call 01772 666214
We are experiencing an increase in our calls to the Customer Service Centre so it may take longer than usual to speak with someone.
In Scotland we continue to respond to emergency and gas repairs only in line with Scottish Government guidelines. Gas safety checks will also continue wherever possible.
Our colleagues have suitable personal protective equipment (PPE) and will wear what is appropriate for the task. We’ll also let you know if you need to take any additional safety precautions while our colleagues are visiting your home.
The measures we put in place to manage the coronavirus situation may impact on the level of service we can provide to you and we may not be able to meet all our customer service standards. We will be making changes to services in line with Government guidance to safeguard our customers and our colleagues.
To help protect you and your neighbours we strongly advise that you follow government guidance by not allowing any visitors to your home unless they are delivering food and essential household items, medication or personal care or fixing emergency repairs. In areas where local restrictions are in place we will tell you about anything extra you need to do.
If you are unable to access the essential goods and services that you need and if you have any problems we will work with you to put a suitable plan in place.
The Government provided service is no longer open for new registrations because people aren’t being advised to shield in most of England from 1 August 2020.
If you’ve already registered and got priority access to supermarket deliveries, you’ll keep it. You can read general guidance on protecting yourself if you’re clinically extremely vulnerable to coronavirus.
Please contact your local authority If you live in an area where there are local restrictions or a local lockdown in place and you need help.
If you are unable to access the essential goods and services that you need and if you have any problems please contact us and we will work with you to put a suitable plan in place.
We are committed to help prevent our customers falling into debt and we will continue to provide advice, support and guidance to customers who may be experiencing difficulty in paying their rent.
We are unable to offer rent breaks however we will work with each customer on a case by case basis to agree an affordable repayment plan.
Due to the Government announcement at 8.30pm on March 23rd 2020 that there is a nationwide lock down, our places and homes will only be open for essential visitors (e.g. medical practitioners, emergency repair specialists), colleagues and other key workers. Any essential visits to our places and homes will be postponed for the following reasons:
All other visits will be suspended until further notice or updates from the Government.
Our sales offices and show homes are open but by appointment only.
Following the latest government advice our leisure centres and gyms are planning their reopening. Please visit the website links below for Places Leisure and Places Gyms for information and updates about reopening plans for our centres.
We hope you and your families stay safe and well. Thank you for your continued support.
Published on 17 March 2020
Last updated 07 August 2020
07 August 2020
Update to group statement
03 August 2020
Update on non-emergency repairs
10 July 2020
Update about Places Leisure and Places Gyms
2 July 2020
Added local lockdown link
29 June 2020
Update about sales offices and showhomes
19 June 2020
Update about restart of gas repairs
27 May 2020
Updated guidance to visitors to our sales offices
22 May 2020
Updated repair wording
18 May 2020
Updated lettings advice
04 May 2020
Added link to GOV.UK
31 March 2020
Added link to customer FAQs.
27 March 2020
Updated guidance for visits to our offices.
25 March 2020
Updated gas safety checks.
Added guidance for extremely vulnerable persons.
24 March 2020
Response to government statement 23 March.
Added financial concerns response.
Updated guidance for emergency repairs.
20 March 2020
Added guidance for emergency repairs.
17 March 2020
Initial coronavirus statement.