Our Customer Service Centre is a busy, fast-paced environment where no two days are the same. The team can go from diagnosing small repair works to reporting low-level anti-social behaviour.

Each and every colleague is integral to upholding the reputation of the Customer Service Centre and the stellar work they do – from our administration support team and customer service advisors to our team leaders.

The opportunities for career progression are endless, and everyone can opt in to training and qualifications to take them to the next stage. There’s shift work too, which offers flexibility for those who want a career built around the needs of their lives – it’s safe to say there’s no 9 to 5.

We’re the place for ambitious, curious people who like each day to be different. 


A view from the team

"A fast-paced environment, where no two days are the same"

Leanne Richmond, Launch Response Centre Team Leader

“It’s easy to get bored in a job, but I’ve now spent the best part of a decade here and love each day just as much as my first.

I work alongside 11 colleagues – as well as nine overnight personnel – as we manage the alarm response team, working in a busy and fast-paced environment as we help vulnerable customers across our portfolio.

It’s a challenging role but it’s incredibly rewarding. The nature of our job, in which we can be dealing with customers who are in vulnerable positions, living in retirement accommodation or enduring anti-social behaviour, means our colleagues are thick-skinned, but we’re also empathetic. We treat every single phone call and customer with the same respect and service as the last.

This team is the place for personable people; core skill are important, but thanks to the Group’s approach to training, colleagues from various backgrounds work here. From former NHS workers to secretaries, we have a dedicated trainer for this department so each ambitious colleague is given a personalised training plan to help them grow.”