Update: We are monitoring the coronavirus outbreak, including the latest Government and NHS advice. We can assure you that we are doing all that we can to help protect and support our customers during this period of uncertainty.
We are committed to help prevent our customers falling into further debt and we will continue to provide advice, support and guidance to customers who may be experiencing difficulty in paying their repayments.
We are experiencing an increase in our calls, so it may take longer than usual to speak with an advisor.
To help avoid longer waiting times please email us if you can.
Own home and mortgage brokerage customers
Customer and colleague loans
Urgent query and no email access
call or text us on 07436 534639, Monday to Friday from 10am to 2:30pm.
We thank you for your patience and understanding in these challenging times.
Managing your marketing preferences
If wish to update your marketing preferences, please give us a call on 01772 666122 or drop us an email and one of our team will be happy to help.
If you have any other questions about your loan, please refer to our FAQs.
Further help and support
Help with debts
StepChange Debt Charity offers free help and advice on ways to make your debts easier to repay.
They have more than 20 years' experience of helping people become debt-free, with a range of plans for dealing with debt.
Help with money worries
If you need a loan because of money problems, talk to our Money Advice Team. They can help you sort it out without borrowing more money.