Coronavirus update

Update: We are monitoring the coronavirus outbreak, including the latest Government and NHS advice. We can assure you that we are doing all that we can to help protect and support our customers during this period of uncertainty.

We are committed to help prevent our customers falling into further debt and we will continue to provide advice, support and guidance to customers who may be experiencing difficulty in paying their repayments.

We are experiencing an increase in our calls, so it may take longer than usual to speak with an advisor.

To help avoid longer waiting times please email us if you can.

Own home and mortgage brokerage customers

Customer and colleague loans

Urgent query and no email access
Call us on 01772 666122, Monday to Friday from 10am to 2:30pm.

We thank you for your patience and understanding in these challenging times.

Managing your marketing preferences

If wish to update your marketing preferences, please give us a call on 01772 666122 or drop us an email and one of our team will be happy to help. 

Other questions

If you have any other questions about your loan, please refer to our FAQs.

Further help and support

Help with debts

StepChange Debt Charity offers free help and advice on ways to make your debts easier to repay.

They have more than 20 years' experience of helping people become debt-free, with a range of plans for dealing with debt.

Help with money worries

If you need a loan because of money problems, talk to our Money Advice Team. They can help you sort it out without borrowing more money.


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