Loan repayments

All loan repayments must be made by Direct Debit, so you'll need a bank account.

If you don't have one, consider the Change Account. It's easy to open and lets you make Direct Debit payments.

You can choose weekly, 2-weekly, 4-weekly or monthly. Please select the date/day you wish to pay on in the 'next payment date' section and we will set up your repayments accordingly.

Yes - just call us on 0845 603 6695 (Calls from a BT landline may cost around 25p based on a 5-minute call. Calls from mobiles and other providers may cost more). Calls from a mobile may be cheaper on    01772 666122. Or you can email us at loans@placesforpeople.co.uk

You can log on to your account and click the 'make payment' button. Alternatively call us on 0845 603 6695 and we will put you through to the card payments team.

No problem! You can do this at any time - although we may need to ask you more about where the funds have come from.

Please ring us to discuss your situation. We are understanding and willing to discuss this with you. We would prefer you to make a token payment towards your loan rather than stop paying. If you don't talk to us we can't help you, and may have to take action to recover the loan.

Data

We will only keep your data for as long as is necessary, in line with data privacy principles. This depends on what stage your application is at with us:

Your application has been cancelled:
We will keep your data for 6 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been declined:
We will keep your data for 12 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been repaid/closed:
We will keep your data for a further 6 years after your application has been repaid/closed

LiveChat data:
We will keep your data for 6 months

Places for People Financial Services Ltd is committed to protecting your privacy when you use our services.

Our Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer.

Complaints

Firstly we would like to talk to you to try and sort out any problems. If you don't feel this is right for you, or you are not satisfied with the response you get, then please check out our complaints procedure (pdf).

Places for People Financial Services Limited is authorised and regulated by the Financial Conduct Authority with firm reference number 663756.

Winner of Best Finance Model at the 2015 Housing Excellence Awards.

Places for People Financial Services is proud to be a Responsible Finance Provider.