Eligibility for our personal loans

Yes - we offer loans to anyone who wants to avoid high cost alternatives.

Yes. As long as you earn at least £450 per month, we will consider your application. We assess the loan mainly on affordability.

Yes, but we still accept people with less than perfect credit histories. Our credit check is used to determine your interest rate and how much you can borrow.

If you are unsure and want more information before applying, please get in touch with one of our friendly advisors who can discuss the situation with you, you or take a look at our “Condensed Guide to the use of your personal information” in our Terms and Conditions.

Our system can usually verify your identity, your bank account and your income. If we can't verify the information you have entered, we may need to contact you to request further documentation.

Please enter information as accurately as you can so that we can process your loan quickly.

It is unlikely that we will be able to help you until your current circumstances are resolved. In exceptional cases we may consider an application - but you will need to apply by telephone.

You need a bank account to apply for a loan with us.  If you would like to apply for a loan but do not have a bank account then you may wish to consider setting up a Change Account.

The Change Account offers a Prepaid Debit MasterCard® and has full transactional capabilities with multiple benefits, including Faster Payments, Direct Debit and a wide ranging Rewards Programme.

Sign up for a Change Account and once set up you can use that as your bank details for applying for a loan with us.

Applying for a personal loan

The easiest way to apply is to complete our online application form. Alternatively you can apply over the telephone during our office hours. This may take slightly longer.

This depends on your personal circumstances and whether we have lent to you before. We may offer you a smaller loan until we get to know you.

You should apply for the amount you feel you can afford, and we will make you an offer of a loan amount if you are accepted.

Any income you receive that belongs to you and will continue throughout the term of the loan.

This means we will accept wages and benefit income - but not payments from spouses, partners or lodgers.

No. You and your partner will need to apply separately, as we need to ensure the loan is affordable to you on your own.

Our loans process

If we approve your loan straight away, the money should be in your account the next working day after you apply.

If we need to verify more information we will aim to do this within 3 working days. This means if we approve you, you may receive the money up to 5 working days after your application.

Please do not commit to any spending until you see funds in your account.

Rates depend on your circumstances and the loan amount. Our representative APR is currently 99.9% - but you may pay less than this.

Only if you default on your loan. We may have to charge your account to cover the cost of recovering your loan. If you are experiencing difficulties with repayments, please let us know before it gets to this point. We are understanding and willing to discuss your circumstances.

You will get a decision in principle at the end of your application. If you pass the online checks your loan will go to an underwriter who will assess your case. We will notify you by text or email when your loan has been fully processed.

Sure you can - as long as you are making payments on this loan and have paid a reasonable amount off. We may even discount the rate you pay as a reward for being a good payer.

Loan repayments

All loan repayments must be made by Direct Debit, so you'll need a bank account.

If you don't have one, consider the Change Account. It's easy to open and lets you make Direct Debit payments.

You can choose weekly, 2-weekly, 4-weekly or monthly. Please select the date/day you wish to pay on in the 'next payment date' section and we will set up your repayments accordingly.

Yes - just call us on 0845 603 6695 (Calls from a BT landline may cost around 25p based on a 5-minute call. Calls from mobiles and other providers may cost more). Calls from a mobile may be cheaper on    01772 666122. Or you can email us at loans@placesforpeople.co.uk

You can log on to your account and click the 'make payment' button. Alternatively call us on 0845 603 6695 and we will put you through to the card payments team.

No problem! You can do this at any time - although we may need to ask you more about where the funds have come from.

Please ring us to discuss your situation. We are understanding and willing to discuss this with you. We would prefer you to make a token payment towards your loan rather than stop paying. If you don't talk to us we can't help you, and may have to take action to recover the loan.

Declined loans

We may feel that the loan is not affordable for you, or that your current credit history does not warrant us lending to you. If you are in financial difficulty or just want some advice about your situation then we suggest you contact someone who can help, such as StepChange.

If you are a tenant of Castle Rock Edinvartheir Financial Inclusion team may be able to provide independent and confidential advice if you are struggling to pay your rent and/or other debts, talk to lenders on your behalf to organise repayment arrangements and advise on budgeting for the future. 

Other organisations who may be able to help are Money Advice Service or Citizens Advice. If your situation changes you may be able to reapply in a few months' time.

If you need household items, you may want to consider some alternatives like Freecycle, SnaffleUp or Turn2Us. Or try contacting your Local Authority who may know of local services available.

We accept written appeals at loans@placesforpeople.co.uk. We will aim to respond within 5 working days. You will need to explain why you think we should lend to you and demonstrate an ability to repay if you wish to appeal.


We will only keep your data for as long as is necessary, in line with data privacy principles. This depends on what stage your application is at with us:

Your application has been cancelled:
We will keep your data for 6 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been declined:
We will keep your data for 12 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been repaid/closed:
We will keep your data for a further 6 years after your application has been repaid/closed

LiveChat data:
We will keep your data for 6 months

Places for People Financial Services Ltd is committed to protecting your privacy when you use our services.

Our Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer.


Firstly we would like to talk to you to try and sort out any problems. If you don't feel this is right for you, or you are not satisfied with the response you get, then please check out our complaints procedure (pdf).

Places for People Financial Services Limited is authorised and regulated by the Financial Conduct Authority with firm reference number 663756.

Credit will be offered subject to status. Your rate is fixed for the term of your agreement. Applicants are reminded not to commit any funds to expenditure until a loan decision is made.

Winner of Best Finance Model at the 2015 Housing Excellence Awards.

Places for People Financial Services is proud to be a Responsible Finance Provider.