Terms of agreement

1. Loan
We agree to lend and you agree to borrow the Amount of Credit.

2. Payment by you
2.1 On or before the date of this agreement you agree to pay the supplier of the goods the deposit shown overleaf.
2.2 You agree to pay us the total amount payable by the repayments and at the times shown
2.3 It is essential that you make all payments in full and on time. If you pay by post, you will be responsible for any payment lost in the post.
2.4 You will make all payments by direct debit, standing order or such other means as we may require.
2.5 If any amount paid by you is insufficient to discharge the full balance then outstanding, the amount received shall be applied: first towards repayment of interest; second towards payment of charges; and third towards repayment of the credit to be provided under this agreement.
2.6 For customers requesting loans for home improvements / redecoration it is the customer’s responsibility to ensure that their tenancy agreement allows them to carry out the improvements or that they have received the relevant permission to carry them out.

3. Change of address
You must let us know, in writing, within seven days about any change of your address.

4. Right to demand earlier payment
We will assume that you refuse to comply with the terms and conditions of this agreement if any of the events set out below happens. We will then be entitled to demand that you pay us the outstanding balance under this agreement (together with interest) by sending you a 'default notice'. The events are:

4.1 If you do not pay us any amount you owe us within 14 days of its due date.
4.2 If any statement you provided when entering into this agreement proves to be untrue.
4.3 If you die or have an interim or bankruptcy order made against you, or petition for your own bankruptcy or are served with a creditors demand.
4.4 If the landlord of the premises at your address threatens, or takes steps, to seize or in any other way control any of your goods.
4.5 If, in our reasonable opinion, your financial state has deteriorated to such an extent that your ability to repay amounts due under this agreement is in doubt.

5. Default interest and other enforcement rights
5.1 If you fail to pay us any amount you owe under this agreement by the date it is due, we may charge you default interest on that amount until you pay it in full. This interest will be charged at the rate shown overleaf or in the situation where we obtain a court judgement against you, interest will be charged at the statutory rate.
5.2 You agree to pay us any charges or costs which may become payable by you, including our reasonable legal costs for enforcing this agreement.

6. General conditions
6.1 References to any Act or regulation includes any amendments to that Act or regulation.
6.2 Should we choose not to enforce and/or to relax either permanently or temporarily certain Terms of this agreement, we can in our sole discretion choose to enforce such Terms strictly again at any time.
6.3 We may transfer our rights and responsibilities under this agreement to another person but this will not reduce any guarantees to which you may be entitled. You may not transfer any of your rights or responsibilities under this agreement to another person.
6.4 At any time when there is a balance outstanding under this agreement, you have the right to ask for a statement showing the repayments still outstanding, when these are payable and a breakdown of the repayments showing how much comprise capital, interest or any other charges, which we will provide free of charge.
6.5 If you are more than one person then you are all jointly and severally liable which means either of you may be required to fulfil all your obligations under this agreement.
6.6 If you withdraw from this agreement it does not affect your contract for the purchase of any goods to be financed by it.
6.7 If you have a complaint about our service which we cannot resolve then you may ask the Financial Ombudsman Service to consider it. You can write to the Ombudsman at Exchange Tower, London E14 9SR.
6.8 The supervisory authority for this agreement is the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS. This agreement consists of the terms above and the terms and conditions set out overleaf.

7. When this agreement comes into force
This agreement will only come into force when we or our authorised representative have signed it.

8. Use of Information
By signing this agreement you understand that we will use your personal information for the following purposes and that information on further processing is available online in the Places for People Financial Services Ltd Privacy Notice at www.placesforpeople.co.uk, copies can be requested in other formats by calling us on 01772 666122 Monday to Friday, 08:30 to 16:30 (Calls may be recorded).

8.1 In order to process your application we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you such as your financial history:
Details of our search against you will be added to the credit reference agencies' records about you, which will be seen by other organisations making searches.
You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you.
Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially
8.2 We may give information about you and your payment record under this agreement to our insurers and advisers, credit reference agencies, debt collecting agents and any proposed assignee, transferee or charge and their insurers and advisers.
8.3 Where it is lawfully possible to do so, we may give information about you and your payment record under this agreement to your landlord and you may be contacted by members of their staff.
8.4 If you default on any repayments due, where it is lawfully possible to do so, we may also provide information regarding your account to the Department for Work and Pensions so that they may consider making deductions to the benefits due to you.
8.5 Our preferred method of communication is by email and it is your responsibility to keep us informed of any changes in your contact information.
8.6 We may check your rent records if you are a customer of any of the Places for People group of companies and will check any previous loan records.
8.7 If you use the Bank Vision software whilst applying for a loan you agree to the Bank Vision terms and conditions which are detailed below.

Please read the following information very carefully:

As a responsible lender, Places for People has a legal obligation to take steps to ensure that our customers are creditworthy.

We use a variety of methods to try to make sure that we do not lend money to people who are in financial difficulty. One of these is to carry out a credit reference check. In order to do this, we shall pass the personal data that you provide to us in your loan application to a credit reference agency(CRA) called Perfect Data Solution Limited which trades as Lending Metrics. Lending Metrics provide us with data about a customer's credit history and borrowing habits. You can contact Lending Metrics at Lancaster Court, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU in writing to request the information that they hold about you (please note, a small statutory fee may be payable).

Important- Your Personal Information:

Credit decisions and also the prevention of fraud and money laundering

We may use credit reference and fraud prevention agencies to help us make decisions.

What we do and how both we and credit reference and fraud prevention agencies will use your information is detailed in the section called:

A condensed guide to the use of your personal information by ourselves and at Credit Reference and Fraud Prevention Agencies.

By confirming your agreement to proceed you are accepting that we may each use your information in this way.

A condensed guide to the use of your personal information by ourselves and at Credit Reference and Fraud Prevention Agencies

1) When you apply to us to open an account, this organisation will check the following records about you and others (see 2 below)

a) Our own database;

b) Those at credit references agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information.

c) Those at fraud prevention agencies (FPAs).

We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.

Equifax Ltd
Customer Services Centre
PO Box 10036

Perfect Data Solution Limited (trading as LendingMetrics)
Lancaster Court
8 Barnes Wallis Road
PO15 5TU

2) If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

3) Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after that are closed, whether settled by you or defaulted.

4) If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisation involved in crime and fraud prevention.

5) If You borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.

6) Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the data protection Act 1998.

How to find out more

This is a condensed version and if you would like to read the full details of how your data may be used please contact us on 01772 666122.

You can contact Lending Metrics at Lancaster Court, 8 Barnes Wallis Road, Fareham, Hampshire, PO15 5TU in writing to request the information that they hold about you (please note, a small statutory fee may be payable).

Bank Vision Information – if using this service please read the following terms

You are not required to provide us with viewing access to your bank account transaction information (Transaction History) or internet banking access details. You may still be allowed to apply for a loan with us if you do not provide us with this information. However, if you do it will help us make an informed decision about whether we can lend to you.

If you agree that we may access your Transaction History the following provisions shall apply.

Provide Accurate Information: You, agree to provide true, accurate, current and complete information about yourself and your bank accounts (with us or third parties) and you agree to not misrepresent your identity or your account information. You agree to keep your bank account information up-to-date, accurate and complete

Purposes: We will access your Transaction History using the service of a credit reference agency called Perfect Data Solutions Limited (PDS). We will use your transaction history to access your creditworthiness and whether the loan you seek is affordable.

Neither we nor PDS will store or have access to your internet banking credentials, PIN codes or passwords. That information is encrypted in transit and stored by a third party service provider upon their servers in a secure environment outside the EEA.

Third Party Account: By agreeing to allow us viewing access to your Transaction History, you authorise PDS and PDS’s service providers to access third party sites designated by you, on your behalf, to retrieve information requested by us, and to register to view statements over a period of up to 90 days. You agree that PDS and PDS’s service providers may, and are instructed by you as your agent and nominated representative, with full power of substitution and re-substitution , for you and your name, place and stead, in any and all capacities, to access third party internet sites, servers or documents , retrieve information and use your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person. This will include the following purposes: Copying a Transaction History over a 90 day period and storing the copied Transaction History on our servers.

You agree that the Transaction History shall also be used by PDS for credit reference agency purposes and may be taken into account when producing your individual credit score which may be shared with other organisations as part of your credit record.

You acknowledge and agree that when we, PDS or PDS’s service providers access and retrieve information and Transaction History from third party sites, this is undertaken as your agent, and not the agent on behalf of any third party (including the bank account provider). You should be aware that third party account providers shall be entitled to rely on this authorisation and agency granted by you. You should also be aware that this service is not endorsed or sponsored by any third party bank account providers. We would recommend that you refer to the terms and conditions of your internet banking provider if you would like more information.

You understand that allowing us to review your Transaction History is at your sole risk. We are only able to review your Transaction History on an “as is” and “as available basis” as it is made available to us by service providers. It may not be available to us from time to time.

We cannot guarantee that allowing us to review your Transaction History will guarantee the success of your loan application or the rate at which the loan is available.

Places for People Financial Services Limited is authorised and regulated by the Financial Conduct Authority with firm reference number 663756.