We are proactively monitoring the latest Government advice and guidance from the Financial Conduct Authority (FCA), and can assure you that we will continue to do all that we can to help protect you during this ongoing period of uncertainty.
As your equity loan / mortgage provider, we are committed to helping prevent you from falling into unnecessary debt and we will continue to support you throughout this difficult time, and will not be taking any legal possession or eviction action against those customers affected by Coronavirus.
If you are concerned about the impact that Coronavirus may have on your equity loan / mortgage with us, or are experiencing financial difficulties due to the ongoing effects of the Coronavirus pandemic, please let us know as soon as possible by calling us on 01772 666 100 or by emailing firstname.lastname@example.org and we’ll get back to you as soon as possible. Please note that we are currently operating on reduced telephone hours from 10.00am to 2.00pm (Monday to Friday).
It is important for us to understand how your financial situation has been affected so we can work with you to find the best solution. We are still able to provide support, and we can offer a range of options which may help, including payment deferrals or reductions or by agreeing an affordable repayment plan. Please be aware that this may not be the best option for your circumstances as any payment deferrals or reductions will result in your loan balance being higher than it normally would be and you will incur more interest as a result of this. The deferred payments will need to be repaid by way of increased monthly payments as soon as it is possible to reduce the interest being charged. The deferred or reduced payments will not adversely affect your credit score for the duration of your agreement.