Loan repayments

All loan repayments must be made monthly by Direct Debit, so you will need a bank account.

It is a term in your loan agreement to pay monthly, by direct debit. You may choose to make your loan payments on any regular date between the 1st and the 28th of the month, but it would be beneficial to make your payments on the 1st of each month because of the way interest is calculated.

Yes - if you wish to change your payment date then please contact us by telephone or email.

If there is something preventing you from making a payment on time by Direct Debit, then you can make a card payment. This is a short term solution until you are able to continue making your payments in line with your loan agreement.

You can make a card payment by calling us.

Please call us to discuss your situation. We are understanding and willing to discuss this with you. We would prefer you to make a token payment towards your loan rather than stop paying. If you don't talk to us we can't help you, and may have to take action to recover the loan.

Yes – No problem! How you can do this will depend on the type of loan agreement that you have. Please contact us so that we can check your agreement type to give you more information.

You can call us on 01772 666100 or email us at secured.loans@placesforpeople.co.uk.

Data

We will only keep your data for as long as is necessary, in line with data privacy principles. This depends on what stage your application is at with us:

Your application has been cancelled:
We will keep your data for 6 months

Your application has been declined:
We will keep your data for 12 months

Your loan has been repaid/closed:
We will keep your data for a further 10 years after your application has been repaid/closed

Places for People Homes Ltd is committed to protecting your privacy when you use our services.

Our Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer at data.protection@placesforpeople.co.uk.

Complaints

Firstly we would like to talk to you to try and sort out any problems. If you don't feel this is right for you, or you are not satisfied with the response you get, then please check out our complaints procedure.