Loan repayments

All loan repayments must be made monthly by Direct Debit, so you will need a bank account.

You can choose weekly, 2-weekly, 4-weekly or monthly. Please select the date/day you wish to pay on in the 'next payment date' section and we will set up your repayments accordingly.

Please call us from on 01772 666100. Or you can email us at

You can log on to your account and click the 'make payment' button. Alternatively please call us on  01772 666100.

No problem! You can do this at any time - although we may need to ask you more about where the funds have come from.

Please ring us to discuss your situation. We are understanding and willing to discuss this with you. We would prefer you to make a token payment towards your loan rather than stop paying. If you don't talk to us we can't help you, and may have to take action to recover the loan.

Yes, if you are concerned about the impact that Coronavirus may have on your loan with us, or are experiencing financial difficulties due to the ongoing effects of the Coronavirus pandemic, please let us know as soon as possible by calling us on 01772 666100 or by emailing and we’ll get back to you as soon as possible.

It is important for us to understand how your financial situation has been affected so we can work with you to find the best solution. We are still able to provide support, and can offer a range of options which may help, including payment deferrals or reductions.


We will only keep your data for as long as is necessary, in line with data privacy principles. This depends on what stage your application is at with us:

Your application has been cancelled:
We will keep your data for 6 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been declined:
We will keep your data for 12 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)

Your application has been repaid/closed:
We will keep your data for a further 6 years after your application has been repaid/closed

LiveChat data:
We will keep your data for 6 months

Places for People Financial Services Ltd is committed to protecting your privacy when you use our services.

Our Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer.


Firstly we would like to talk to you to try and sort out any problems. If you don't feel this is right for you, or you are not satisfied with the response you get, then please check out our complaints procedure (pdf).