Unsecured loans FAQs
Published on 06 May 2021
Loan repayments
How do I pay the loan back?
All loan repayments must be made by Direct Debit, so you will need a bank account.
How often will I make payments?
You can choose weekly, 2-weekly or 4-weekly. Please select the date/day you wish to pay on in the 'next payment date' section and we will set up your repayments accordingly.
Can I change my payment date or frequency?
Please call us on 01772 666100. Or you can email us at loans@placesforpeople.co.uk.
How do I make a card payment?
You can log on to your account and click the 'make payment' button. Alternatively please call us on 01772 666100.
What happens if I want to pay my loan back early?
No problem! You can do this at any time - although we may need to ask you more about where the funds have come from.
I can't make my repayments - what can I do?
Please ring us to discuss your situation. We are understanding and willing to discuss this with you. We would prefer you to make a token payment towards your loan rather than stop paying. If you don't talk to us we can't help you, and may have to take action to recover the loan.
I am struggling to pay my loan because of Coronavirus can you help me?
Yes, if you are concerned about the impact that Coronavirus may have on your loan with us, or are experiencing financial difficulties due to the ongoing effects of the Coronavirus pandemic, please let us know as soon as possible by calling us on 01772 666100 or by emailing loans@placesforpeople.co.uk and we’ll get back to you as soon as possible.
It is important for us to understand how your financial situation has been affected so we can work with you to find the best solution. We are still able to provide support, and can offer a range of options which may help, including payment deferrals or reductions.
Data
How long will you keep my data on file for?
We will only keep your data for as long as is necessary, in line with data privacy principles. This depends on what stage your application is at with us:
Your application has been cancelled:We will keep your data for 6 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)
Your application has been declined:
We will keep your data for 12 months (unless we have obtained a Credit Reference Search, when we will keep your data for 6 years)
Your application has been repaid/closed:
We will keep your data for a further 6 years after your application has been repaid/closed
LiveChat data:
We will keep your data for 6 months
How do you use information about me and how do you protect my privacy?
Places for People Financial Services Ltd is committed to protecting your privacy when you use our services.
Our Privacy Notice explains how we use information about you and how we protect your privacy.
We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer.
Complaints
How do I complain
If we fail on our promises, you may want to make a complaint.