We care about you and want to provide excellent customer service. Our customer service charter outlines the customer service standards you can expect from us. We will:
We aim to make our services easy to access. We'll do this by:
When you require a service from us, we'll make sure you know:
If you have a query, we'll tell you how long it will take to respond. We'll do our best to keep to our agreed timescales - and explain why if we can't.
If the outcome is not what you had hoped for, we'll explain why and tell you what will happen next.
We aim to get our service right first time. We'll achieve this by giving our staff ownership and responsibility. All staff are trained to deal with enquiries confidently. Our staff should be:
Your experience should be efficient and positive. If we don't meet your expectations please tell us.