Good neighbour awards

Are there any unsung heroes in your community? Our Good Neighbour Awards take place every year. They are an opportunity to give someone the recognition that they deserve.

Star awards

This is your chance to thank a member of staff that has shown dedication, commitment and hard work and who you think really helps make a difference.

Other ways to get involved

Digital surveys

If you like to engage digitally our online surveys provide you with the opportunity to have your say and supply feedback on a range of different topics.

If you would like to participate in our online survey group you can expect to receive between four to eight surveys per year.

Reality Checkers

This trained group of customers listen in to actual recorded phone calls to our Customer Service Centre, which have been anonymised for confidentiality reasons.

They score the service based on staff attitude, professionalism, how they deliver messages and communication of our policies to customers.

Online forums

Another great way to digitally engage. Our online forum group review our performance and service standards, providing feedback and suggestions.

This is a great to way to feedback on a wide variety of topics on a much more frequent basis through an online platform.


Be an Ambassador for new customers who want to find out more about their local area. Share your positive story of being a Places for People customer with others.

Now and again there may be ad hoc special events and meetings that ambassadors can attend.

Let’s talk!

Enjoy writing? Write an article for our customer magazine – Let’s Talk!

Customer action groups

Maybe you feel strongly about one of our services or have relevant personal or professional experience of a particular area? If so, one of our discussion forums may be ideal for you.

We host groups that bring customers together to discuss specific topics and themes that matter to you. Thematic groups help us understand customer’s thoughts on our services and feed ideas into service improvement.

Residents’ associations

Some of our neighbourhoods have recognised Residents' Associations that you may be able to join. Or perhaps you
would like to form a Residents' Association?

Neighbourhood representatives

If you want to make a positive difference in your neighbourhood and put forward ideas for change then acting as a neighbourhood representative could be just up your street.

This is your chance to be a voice for your community and put forward your ideas for change.


Scrutiny aims to give tenants more power in holding (us) the landlord to account for our decisions, performance and conduct.

Customers critically and constructively scrutinise particular areas of Places for People and offer recommendations on how performance might be improved. Full training will be provided.

Make your voice count

Select how you'd like to get involved

Mobile or Landline