We want you to be happy with our service and we want to know what you think about us.
If we've got things wrong, we need to know. We take complaints seriously, and our team will progress all complaints to an agreed conclusion.
View our complaints guide (pdf, 56KB)
If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team call.
You can contact us Monday to Friday from 8am-8pm (excluding bank holidays).
When you call, please have your property reference number, house number or postcode ready.View contact details