Existing customers

The easiest way to get in touch with us is via your online account.

Sign in to your account to submit a general enquiry about your home, report a repair, make a payment or for more specific requests such as keeping a pet or running a business from your home.

SIGN IN to online services.

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Chat with us now

Got a question? We're here to help you get answers fast.

Our Live chat is open during the day, Monday to Friday

General enquiries

If you are not already a customer you can contact us with our form to send us the following enquiries:

  • General enquiry
  • Give a compliment
  • Tell us how we can improve
  • Make a complaint about a service
Contact us

We want you to be happy with our service and we want to know what you think about us.

If we've got things wrong, we need to know. We take complaints seriously, and our team will progress all complaints to an agreed conclusion.

View our complaints guide (pdf, 56KB)

Prefer to speak to someone?

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team call.

You can contact us Monday to Friday from 8am-8pm (excluding bank holidays).

When you call, please have your property reference number, house number or postcode ready.  

View contact details