Please note that our Customer Service Centre will be closed from 8pm on Thursday 18 April, and will reopen at 8am on Tuesday 23 April. Please use online services to report a repair and make payments during this time. To report an emergency repair, please call 0845 850 9571. There may be a delay in payments made over the weekend showing on your rent account due to the Bank Holiday.
You can contact us by telephone Monday to Friday from 8am to 8pm (excluding bank holidays).
When you call, please have your property reference number, house number or postcode ready.
0845 850 9571
Please note that calls to 0845 numbers will cost 5p per minute plus your phone provider's access charge (we do not apply any additional costs to your call). Calls to local numbers may be cheaper or included in your call package. Please check with your provider.
Our phone service is available outside of the above hours for emergency repairs and emergency incidents only.
Emergency repairs that should be reported immediately include:
If your enquiry is less urgent, you can submit an enquiry via your online account and we will get back to you as soon as possible.
got a question?
check out our FAQs to see if we've already got the answer.
If you are a minicom user call 0800 432 0008 or 01772 667008.
You can send a text to 07790 886 967
Our postal address is:
PO Box 2070, Preston, PR5 9BY
We can use the Big Word language service to translate if English is not your first language.