You can contact us by telephone Monday to Friday from 8am to 8pm (excluding bank holidays).

When you call, please have your property reference number, house number or postcode ready.  

0845 number

0845 850 9571

Local number

01772 667002

Please note that calls to 0845 numbers will cost 5p per minute plus your phone provider's access charge (we do not apply any additional costs to your call). Calls to local numbers may be cheaper or included in your call package. Please check with your provider.

Emergency repairs and incidents

Our phone service is available outside of the above hours for emergency repairs and emergency incidents only. 

Emergency repairs that should be reported immediately include:

  • gas leaks
  • uncontainable water leaks
  • complete loss of heating and hot water
  • electrical or fire risk
  • property security

If your enquiry is less urgent, you can submit an enquiry via your online account and we will get back to you as soon as possible.

check out our FAQs to see if we've already got the answer.

View FAQs

Minicom users

If you are a minicom user call 0800 432 0008 or 01772 667008.

You can send a text to 07790 886 967

Write to us

Our postal address is:

PO Box 2070, Preston, PR5 9BY


We can use the Big Word language service to translate if English is not your first language.