Our social housing rent charges are regulated by the Government. Between April 2016 and April 2019 our social housing rents will reduce by 1% each year.

We will write to you at least 28 days before any changes are made to your rent charges.

We change our assured tenancy rents in April each year. Secure rents increase every 2 years from the date of the last increase. Check your tenancy agreement for more information.

Some exemptions to the 1% reduction apply, such as ‘specialised supported accommodation’, and for these, a very small number of Living+ /Cotman Supported & Sheltered customers will see an increase in their rent charge in April 2018.

Service charges

You may have to pay a charge for other services depending on where you live. This may be for:

  • Landscaping
  • Cleaning
  • Utilities - gas, electricity, water & telephone
  • Staff time spent providing housing services
  • Fire safety equipment costs
  • Lift maintenance

These charges are part of your total rent and - depending on your tenancy agreement - may be reviewed annually.

Changes to service charges

Service charges are affected by employment, overhead and general inflation rates. We don't make a profit on any of these service costs. All charges are based on our best estimate of costs for the coming year.

You will receive 4 weeks' notice in writing of any proposed increase to these charges.

You can view your rent balance, statements and service charges from your online account.

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Rent and service charges FAQs

If you pay rent on a monthly basis then you will see your rent change from the 1 April.  If you are charged weekly then you will see your rent change on the first Monday in April.

Secure tenancies have a rent review every two years on the anniversary of their tenancy and they are not part of the annual April rent review process.

Your tenancy or lease agreement will tell you what type of tenancy you have.  It will also include the terms of the rent review that will be applied to your tenancy.  

This is the our contribution towards the cost of your rent and service charges which has been agreed for the upcoming financial year.

Service charges are determined by what it costs us to provide the service.  They can be affected by employment, overhead and general inflation rates.  All charges are based on our best estimate of costs for the coming year.

The service charge covers your share of the cost of all the communal services delivered for your property and these are entirely dependent on the nature of the place where you live and the type of services provided. A few examples of what may be included are:

  • Landscaping
  • Cleaning
  • Utilities - gas, electricity, water & telephone
  • Staff time spent providing housing services
  • Fire safety equipment costs
  • Lift maintenance

You can find out what your specific service charges are by logging in to your online account.

Annual charges are based on the usage taken from meter readings and allowing for inflation and renegotiated contract prices.

This will be an existing service previously not included in your service charge before, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

This will include at least one of the following:

  • Lightning Protection
  • Electronic Door Servicing
  • Electronic Gate Servicing
  • Washer or Dryer ventilation servicing 

This is to cover management and on costs such as staff time, systems and offices in order to deliver the services provided.  This is calculated at 15% of the total service charge.

Rent is our main source of income and it helps pay for maintenance, responsive repairs and future planned maintenance.  Generating income from rent enables us to continue offering a range of housing, care and support and financial services.

The total rent charge you pay will depend on the type of property and tenancy that you have.  We have different property and tenancy types within areas and this will result in differences in rent charges where the properties and tenancy types are not identical.  Your rent will be compliant with the terms on which the property was let to you and with the terms of your tenancy or government regulation, depending on which applies.