Contact the customer service centre to ask whether you have the right to exchange your home.
In most cases:
You'll need written permission from us before you exchange.
We can refuse permission in certain circumstances; for example if you have rent arrears or your property is in poor condition.
We recommend you use the HomeSwapper service to transfer to another home. You may be able to find someone to exchange with quicker than we can offer you a transfer.
If you want to transfer with us
You can apply to transfer to another of our homes through our lettings website. You can transfer as long as you have no rent arrears and your home is in good condition.
Once you've found another tenant and you're both happy with each other's property:
We'll need to check some details before agreeing to the exchange. These include:
We'll let you know in writing if the above checks are satisfactory and both landlords agree to the exchange. You and the other tenant will need to sign important documents before moving.
Make sure you:
Our conditions will apply to the tenant you're planning to exchange homes with. We may visit their property. We won't:
Both tenants are responsible for making sure they leave their properties in a safe condition. You will not be entitled to compensation for any improvements you have made to your property.
You'll normally keep similar tenancy rights if:
You will need to check that you have the same type of tenancy agreement.
Secure tenancy agreements may offer more rights and lower rents than assured tenancy agreements. You should never consider exchanging with someone who only has a licence agreement or short-hold assured tenancy.
Some rights and conditions may be different if you're exchanging with the tenant of a different landlord. For example, you may lose (or gain) the right to buy your home. The rules for your landlord increasing the rent may also be different.
To help you move register on HomeSwapper. All tenants can use this service free of charge to find a mutual exchange partner anywhere in the country.
All tenants can use the free HomeSwapper service to find a mutual exchange partner anywhere in the country.