We are unable to offer rent breaks, but we will work with each customer on a case by case basis to agree an affordable repayment plan. We will provide advice, support and guidance to you if you’re having difficulty paying your rent.

To discuss your situation further, please email us at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444.

We are asking more questions than usual as part of our service to help our customers, so it may take us a little longer to answer your call.

We would like to reassure our customers that we will not be taking any legal possession or eviction action against customers who are unable to make payments as a result of the coronavirus outbreak.

If you are having difficulty paying your rent, please contact as soon as possible to discuss your situation. You can email us at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444.

We are asking more questions than usual as part of our service to help our customers, so it may take us a little longer to answer your call.

We are committed to help prevent our customers falling into debt and we will continue to provide advice, support and guidance to customers who may be experiencing difficulty in paying their rent.

If you are experiencing difficulties, you can email us at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444. Please have your tenancy reference number.

There are some useful links on our Guidance for customers with financial concerns page that may help you look for information and support.

If you need help with understanding this information our financial services team are available to offer support and help signpost you to the services that best meet your needs. Please email us at financial.services@placesforpeople.co.uk.

Yes, we will continue to provide support to customers who need some with Universal Credit/Housing Benefit claims and/or discretionary housing payment/hardship applications.

If you need help please email us at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444. We are asking more questions than usual as part of our service to help our customers, so it may take us a little longer to answer your call.

To help you avoid longer waiting times please email us if you can.

If you are not eligible for statutory sick pay, you could be entitled to claim Universal Credit or New Style Employment Support Allowance.

For more information please visit:

If you need help with your benefits claims, please email our team at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444.

We are asking more questions than usual as part of our service to help our customers, so it may take us a little longer to answer your call.

It may be worth speaking to your employer about the Coronavirus Job Retention Scheme (known as furloughed). Some companies can retain their employees with government assistance to pay up to 80% of their income, please contact your employer.

Following Government Guidelines released on 13 May 2020, we have made the decision to begin letting some of our homes in England again.

We are using the government guidance on safe working and adapting our ways of working to make sure we keep you and our colleagues as safe as possible from the spread of coronavirus.

Our lettings team are moving people into new homes only where it is safe to do so. If you have a current offer of accommodation with us we will contact you to update you on your house move and to discuss how things will be a bit different to our normal house move process.

If you are applying for a home and have not yet been made an offer we encourage you to look at our available homes and apply for any that meet your needs.

Yes, we are letting our properties where it is safe to do so. We continue to prioritse those customers who are vulnerable such as:

  • People fleeing domestic abuse and violence
  • Moving customers from temporary accommodation
  • People discharged from hospital
  • Those living in un-safe accommodation, or without settled accommodation, which poses a risk to their health

Yes, repairs can now be reported online through our customer portal or over the phone by calling 01772 667002.

Before starting work, we will ask if anyone in your home is shielding, self-isolating or showing any symptoms of COVID-19. If someone in your household is self-isolating or has tested positive for the virus, we will only carry out emergency work in certain circumstances.  Questions are asked to protect you and our colleagues. 

If you do need to report an emergency or gas repair, please call our Customer Service Centre on 01772 667002

We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.

Yes, Places for People will continue to carry out all Gas Servicing within our properties during this time. We can assure you that the safety of our customer and colleagues are key at this time and we will contact you to ask you some corona virus related questions prior to your appointment.

If you wish to amend your gas safety check appointment, please call 01772 666250.

We may need to collect some additional information about coronavirus before we arrange a visit or repair with you.

This information will help us assess whether we need to put in place additional precautionary measures for our colleagues when they visit your home.

If we need a contractor to visit your home we will need to tell them too, so that they can take similar additional measures.

We will treat the information you give us with the utmost of care. We will keep it for a limited time and will use it for the purposes of safeguarding all our colleagues and customers.

The Information Commissioner’s Office (ICO) has put together some information to help you understand coronavirus and your personal data.

Visit: ico.org.uk/global/data-protection-and-coronavirus-information-hub/

Our priority is the health, wellbeing and safety of our customers and colleagues.

We are following all of latest Government and NHS advice, and we can assure you that we are doing all that we can to help protect our customers and their homes during this period of uncertainty.

Our team have suitable personal protective equipment (PPE) and will wear what is appropriate for the task. Our contractors will have anti-bacterial wipes for the surfaces they need to touch.

We will ask you to stand at least two metres away from our colleagues where you can. All trades operatives will show you identification when they visit your home. Please check this and once you are satisfied, you can leave our contractor or colleague to carry out their work. Upon completion of the job, they will advise you they have finished and are leaving, and they will see themselves out.

We are making sure our colleagues self-isolate if they have any of the advised symptoms or have contact with someone with coronavirus.

If you are reporting a repair with our Customer Service Centre, we will be also be asking you some additional questions to help protect against the spread.

By following these steps, we want to reassure you that there is a low risk of spreading the coronavirus from a home visit.

We are doing grounds maintenance work as this activity can be done safely. To make sure we are following government advice and physical distancing guidelines, we have reviewed and changed the way we do things.

The following grounds maintenance tasks will take place:

  • Grass cutting
  • Litter picking
  • Fly tipping removal
  • Vegetation management - e.g. removing brambles from pathways or ensuring fire exits are clear.

 

Places for People has assessed each of the play areas to understand if measures can be put in place to reduce risks of spreading coronavirus. This means that some areas, due to the type of use, play area space or location, are not safe to open at this time. We will keep this under review.

Where we have identified that a play area can re-open we are asking parents, guardians and carers and users of the play area to please:

  • Stay at home if you have symptoms of coronavirus and get a test
  • Maintain social distance of 2 metres from other play area users
  • Bring your own hand sanitiser and wipes to clean hands and equipment before and after use
  • Make sure children are supervised whilst using the equipment and make sure they clean their hands regularly and do not touch their face or mouth
  • Make sure only one household uses an item of equipment at any time
  • Use a piece of equipment for a maximum of 5 minutes and follow the recommended number of users when the play area is busy
  • Do not eat or drink on or near the equipment
  • Put litter in the rubbish bins provided or take it home with you

Thank you for helping us to keep our play areas safe. We will continue to review whether the play area remains open based on Government guidelines and local authority restrictions.

The Government guidance for managing playgrounds and outdoor gyms published on 26 June 202 can be found on the link below:

https://www.gov.uk/government/publications/covid-19-guidance-for-managing-playgrounds-and-outdoor-gyms

 

Following Government advice that some areas are in a local restrictions area or a local lockdown area and have increased restrictions in place we would like to reassure you that we are continuing to provide support to safeguard you and our colleagues. 

Find out more about the impact of local restrictions and lockdown areas on services.

How to ask for help

If you are having difficulty paying your rent, please contact as soon as possible to discuss your situation.

You can email us at ircenquiries@placesforpeople.co.uk or contact us on 01772 666 444.

Financial help

Places for People