Lone Worker Conflict Management Training

Equip Lone Workers With Conflict Management Training

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• Why lone workers need conflict management training
• Lone worker safety: Are you meeting legal requirements?
• The benefits of conflict management training for lone workers
• What will your employees learn on our conflict management course?
• Why choose lone worker training from PfP Thrive?
  
  

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Why lone workers need conflict management training

Lone workers often operate without the immediate support of Colleagues or supervisors, which can make them more vulnerable to facing conflict while carrying out their role, especially when regularly dealing with members of the public. Whether they are housing officers, tradespeople, facilities managers, cleaning operatives or any employee who sometimes works alone, it’s not uncommon to encounter difficult conversations or challenging situations while doing their job.

Without effective conflict management training experience, these encounters have a higher chance of escalation, possibly even posing risks to the worker's safety and wellbeing. 

These kinds of interactions, especially if they happen repeatedly, can have a real and negative impact on employee morale, productivity, confidence and mental health. Lone workers without adequate training in this area can experience significant workplace stress, which may lead to increased absenteeism. These kinds of consequences affect the individual and also the wider organisation. The good news is that effective conflict management training can make a real difference quickly.

By equipping lone workers with the right skills to recognise, de-escalate, and respond appropriately to conflict, employers can help protect their people, safeguard public interactions, and ensure business continuity.

Lone worker safety: Are you meeting legal requirements?

Under the Health and Safety (at Work Act 1974, employers have a legal duty to ensure the health, safety and welfare of all employees, including those who work alone at times. 

This means that employers are required to assess the risks associated with lone working, take measures to mitigate the identified risks and also provide the necessary support and training to employees so that they can fulfil their role safely.

The benefits of conflict management training for lone workers

Ensuring that employees involved in lone working receive specialist conflict management training is a vital investment in their safety, in worker confidence and in operational resilience. The right training can help them:

Better prepare for challenging situations at work

Training helps lone workers to recognise the early warning signs of conflict and provides them with a structured approach to manage this type of situation. This awareness and proactivity can prevent escalations and reduce the likelihood of harm.

Reduce risk and improve personal safety

By using the situational awareness, boundary-setting and key de-escalation techniques learned as part of the lone worker training course, employees can minimise the risks during public interactions.

Have greater confidence at work

Lone workers who feel equipped to handle difficult situations are more confident, resilient, and engaged in their roles. Training provides reassurance that their safety is a priority, contributing to higher job satisfaction and retention.

What will your employees learn on our conflict management course? 

Our lone worker safety training is designed to reflect the realities of working alone in roles that can be public-facing. We include realistic scenarios and exercises based on the actual challenges that employees face day-to-day. This helps to ensure that the learning is easily translated into action on the ground. 

On completion of this short course delivered by the PfP Thrive training team, learners will have a better understanding of:

• The safety regulations and risk management for lone working
  Learners will identify relevant regulations and apply risk management techniques to ensure personal safety while working alone.
• Develop situational awareness and hazard recognition
  Participants will learn to recognise potential hazards in their environment and maintain situational awareness to prevent risks associated with lone working.
• Effective communication and de-escalation techniques
  Learners will acquire communication skills and conflict de-escalation techniques to safely manage and diffuse challenging interactions.
• Planning and preparation for lone working situations
  Participants will understand how to plan and prepare for lone working scenarios, including assessing personal safety measures and emergency response protocols.
• Implement safety and reporting procedures
  Learners will understand how to follow safety protocols, report incidents accurately and use reporting systems to enhance safety and accountability in lone working situations.

Why choose lone worker training from PfP Thrive?

At PfP Thrive, we’re passionate about equipping people with the skills and knowledge that they need to not only do their jobs well and with confidence, but to truly excel in their role and inspire further learning and development too.

Our conflict management training for employees focuses on practical learning that’s grounded in real-world challenges, meaning that they finish the course and can instantly apply it to their day-to-day work situations. 

Our lone worker conflict management course is delivered by experienced trainers who understand the pressures that this type of role often involves. 

By choosing PfP Thrive, your organisation can benefit from:

• Affordable conflict management training – with a cost of just £50 per learner for this course.
• Nationwide delivery – either face-to-face or online.
• Flexible training schedules – with this 3-hour course designed to fit around your operational needs to minimise disruption.
• Compliance with health and safety regulations in relation to employee safety for lone workers.