This programme typically consists of a mixture of block-release, one-day workshops, and virtual learning. It can occur at our Learning Suite in our Thrive Academy in Derby, at one of our Thrive Hubs, or at your own premises. We'll work with you to determine the details so that your apprentices get the experience they need to be high performers in their job.
Level 3 Customer Service Specialist
Duration: 15 months
Venue: This programme typically consists of one-day workshops and virtual learning. It can occur one of our Thrive Hubs or at your own premises. We'll work with you to determine the details so that your apprentices get the experience they need to be high performers in their job.
Who it's for: This apprenticeship is designed for colleagues with Customer-facing experience who want to develop as Customer service professionals and take ownership of more complex Customer interactions. It's ideal for those responsible for resolving enquiries, handling complaints and improving Customer experience.
Note that learners will develop the skills and confidence to manage escalations, resolve challenging queries and complaints, analyse Customer feedback and support service improvements, becoming a trusted point of expertise within their organisation.
How it works
What it will cover
Employers will benefit from colleagues who can:
- Deliver outstanding Customer experiences
- Resolve complex enquiries effectively
- Improve Customer satisfaction and retention
- Analyse Customer feedback and identify trends
- Recommend and implement service improvements
- Support a Customer-focused culture across the organisation
Endpoint Assessment
Endpoint assessment will include a portfolio of evidence, a case study and a professional discussion.
Cost:
Levy payers: £4,000 from your levy fund