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Organisational Development at PfP Thrive

Housing Qualifications

At PfP Thrive, we deliver industry‑recognised housing qualifications designed specifically for the housing sector. Our expert Skills Coaches bring real, first‑hand experience of leading teams in housing and share the knowledge, skills, and behaviours learners need to grow and succeed in their roles.

Aligned with the new Competence and Conduct Standard for the sector, PfP Thrive is proud to offer a range of qualifications tailored to your organisation’s needs. These include:

  • Level 3 CIH Certificate in Housing Practice
  • Level 4 CIH Certificate in Housing
  • Level 4 Certificate in Housing Maintenance
  • Level 5 CIH Diploma in Housing

We’ve also developed our exclusive “Service in Housing Pathway”, an apprenticeship programme that enhances the Level 3 and Level 4 CIH qualification with specialist customer service modules accredited by the Institute of Customer Service. Take a look at our apprenticeships page for more information.​

Compliance Checks

CIH Level 3 Certificate in Housing Practice

The Level 3 Certificate in Housing Practice provides a strong foundation for anyone starting or developing their career in the housing sector. It introduces the core principles, responsibilities, and values that underpin professional housing practice, helping learners build the confidence and competence needed for frontline roles.

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Pfp Thrive Maintenance

CIH Level 4 Managing Housing Maintenance

The Level 4 Certificate in Housing Maintenance is designed for professionals responsible for ensuring homes are safe, well‑maintained, and compliant with sector standards. This qualification strengthens technical understanding while building the confidence needed to manage property‑related issues effectively.

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Departmental Manager

CIH Level 4 Certificate in Housing

This certificate is designed to explore the contextual and specialised knowledge for the housing professional in greater depth. On completion of a qualification at this level, you can become a certified practitioner member of CIH. 

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Team Leader

CIH level 5 Diploma in Housing

This qualification is designed to explore the contextual and specialised knowledge for the housing manager. On completion of a qualification at this level, you can become a chartered member of CIH. 

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About PFP Thrive

At PfP Thrive, we provide comprehensive and engaging training programmes for both Customers and Colleagues within the housing and construction sectors. Our aim is to positively shape their futures while increasing social value for Communities.

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