Organisational Development at PfP Thrive

CIH Level 3 Certificate in Housing Practice

The Level 3 Certificate in Housing Practice provides a strong foundation for anyone starting or developing their career in the housing sector. It introduces the core principles, responsibilities, and values that underpin professional housing practice, helping learners build the confidence and competence needed for frontline roles.

Learners explore key areas such as customer service in housing, tenancy management, housing law, resident engagement, and the wider purpose of social housing. The programme blends practical skills with essential sector knowledge, enabling staff to support residents effectively and contribute positively to their organisation.

Who's it for?: Ideal for new starters, aspiring housing professionals, or those looking to formalise their experience with a recognised qualification, this course equips learners with the tools to deliver fair, consistent, and customer‑centred housing services.

Delivery Model: A blended learning approach with a mixture of face-to-face, online learning, and self-led learning.  

Cost: £1,400 per learner (includes learner CIH registration fee).

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Find out how we can help your organisation

Our suite of training includes Apprenticeships, Technical and Future Skills and Organisational Development solutions tailored to the needs of your business.

If you're looking for an apprenticeship for yourself then please visit our Early Careers section.

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