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Listening to our Customers

Listening to our Customers is so important. We need your insights and views so we can act on what we hear and improve the services we provide to you.

We engage with our Customers in various ways and continue to create opportunities for you to have your say. Our National Customer Group (NCG) is a key example, ensuring we can get to know our Customers and enhance their experience.

Made up of nine Customers from across the UK, the NCG is playing a key role in influencing key issues, policies and services. In the past year, the group has met quarterly with the Places for People board, sharing Customers’ views directly with the leadership team, including the Chief Executive.

“Through this process, the NCG scrutinises our performance and the services we are delivering and provide feedback on matters affecting Customers and their homes.”

Customer Stands At Front Door Talking To Places For People Colleague

A message from Janet Boston, Chair of the NCG:

“The NCG brings People together who all have different backgrounds, experiences and skills to share. It’s this diversity which makes the group so successful. There is such a wide spectrum of experience around the table relating to housing, Customer service and different Communities and places. This means we can all learn so much from each other, share ideas, and have broad discussions which are driving positive change. 

“The opportunity to meet with members of the Places for People board has made a significant impact too. We know we’re being listened to, and the leadership team values our opinions both as a group and individually.

“On behalf of the NCG, we look forward to continuing to represent our Customers’ voices as we take the next steps on our journey. As Customers ourselves, we are here to help others and make sure everyone benefits from our work.”

How to get involved

There are so many ways you can help to improve and influence our work at Places for People. By volunteering, you can make your voice heard, get
the chance to meet other Customers, develop your skills, and make a positive difference.

Two Women Talking In Kitchen

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