Verify your identity
We will ask you for proof of ID, address, and income before you can submit your application, in line with our legal obligation to confirm that you have the Right to Rent.
It will save you time if you have these documents ready when applying for a home. You will not be able to apply for a home without them.
Proof of ID
Proof of identification is required for each member of the household. We will accept any one of the following types of identification:
- passport
- driving licence
- birth certificate
- identity card
- immigration documents
- resident permit for all members of the household
- Universal credit screenshot
Proof of address
We will accept one of the following as proof of address:
- utility bill (dated within last 3 months)
- council tax statement
- housing benefit letter
- current tenancy agreement
- letter from your bank (but not bank statement)
- driving license
Proof of income
We will accept the following documents as proof of income:
- recent benefits letter
- a UC screenshot
- five weekly wage slips
- two monthly wage slips
- annual pension letter
- self-employed tax return
Please do not provide bank statements at this stage as we are not able to accept these as valid verification documents.
We will ask for your latest bank statements if we progress your application.
Upload instructions
Please make sure:
- the size of each document does not exceed 4MB
- the documents are PDF, JPEG or PNG files
- you do not upload more than 5 files at the same time
- you repeat the process until you have uploaded all your supporting documentation
- you preview all documents before uploading them
- documents are clear and legible to the person reviewing them
Technical support
If you are unable to upload your documents please try the following:
- sign out of your account and sign back in again
- check your internet connection
- access the website on a different web browser such as Google Chrome, Edge or Safari
- upload one document at a time
- upload smaller file sizes if possible