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Contact Places for People Homes

Published on 01 June 2022

There are a number of different ways to get in touch with us.

Sign in to your account

Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

You can use your online account 24 hours a day, 7 days a week. 365 days

Haven't got an account? It's quick and easy to sign up to create an account.

Sign in to your account

Email us 

If you query is related to a new or ongoing repair email 

If you have a Housing or tenancy related enquiry, please email 

Give us a call

You can contact us by telephone on 01772 667002.

Lines are open Monday to Friday from 8am to 6pm (excluding bank holidays).

Please note: calls to local numbers may be cheaper or included in your call package. Always check with your provider.

When you call, please have your property reference number, house number or postcode ready.

Contacting us using British Sign Language (BSL)

We want to make sure all our Customers are supported if they need to get in touch with us.

If you are a BSL user, you can contact us using a BSL video interpreter through the InterpretersLive! Service provided by Sign Solutions. 

The InterpretersLive! service is available on-demand Monday to Friday from 8am to 6pm. 

Connect with an interpreter

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year.

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Make a complaint

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint. Our complaints guide tells you how to do it.

Make a complaint

Press enquiries

The Places for People press office is open for Places for People Scotland media enquiries.

Tel: 01772 897251
Tel: 01772 667 022 (Out of hours)

Emails are regularly checked during office hours and enquiries will be responded to as quickly as possible.