Ending your tenancy

Thinking of moving? We’re sorry to see you go. To make your move as smooth as possible, there are a few important steps you need to take to formally end your tenancy with us.

How to give notice: England 

The quickest and easiest way to end your tenancy is through your online account. However, you can also contact us through any of the following methods: 

Email: You can email our Customer Contact Centre at CSC.General@placesforpeople.co.uk. 

Phone: Call our Customer Contact Centre on 01772 667002. Our advisors will raise a tenancy termination case for you. They will then send you a Notice to Quit form via email (or post if you prefer) to complete the process.

Note: If you email us from the registered email address of your tenancy, we do not require a separate Notice to Quit (NTQ) form. 

Post: You can send a written letter to:  

Places for People  
PO Box 2070 
Preston 
PR5 9BY 

How to give notice: Scotland 

Please send a letter to providing your name, address, contact details, and expected tenancy end date to: 

Places for People Scotland
4 Hay Avenue 
Edinburgh 
EH16 4AQ 

Notice periods and requirements 

• Standard notice: You are required to give at least four weeks' written notice (starting on Monday and ending on a Sunday).
• Who can give notice: The request must be made by the named person(s) on the tenancy agreement.
• Legal representatives: If you are acting on behalf of a Customer (for example, if you have Power of Attorney or are a Court Appointed Deputy), please contact us via phone or email. We will need to see evidence of your permission to act on their behalf.
• Bereavement: If a Customer has died, their next of kin or legal representative (the Executor) should contact our Customer Contact Centre. We will require a copy of the death certificate to begin the process of ending the tenancy. We understand that this would be a difficult time, and we are here to help make this process as smooth as possible for you.  

What happens next? 

Once we receive your notice (via the portal, a valid email, or a posted letter), our Communities Admin team will process your request. 

1. We will write to you to confirm the official end date of your tenancy. 

2. Our Lettings Colleagues will contact you to arrange a ‘move out’ inspection and discuss the return of your keys. 

3. You will need to make sure your rent is paid up to the end of your notice period and that the home is left in a clean and tidy condition to avoid any rechargeable costs.  

Giving your notice

• The named person(s) on the tenancy agreement must make the termination of tenancy request. The notice must be given in writing, as it’s a legal document.
• A Power of Attorney or Court Appointed Deputy can start the process to end a tenancy. In these circumstances, evidence needs to be provided for the permission to act on their behalf.
• If the tenant has passed away, the next of kin should provide a copy of the death certificate to begin the notice period.

What happens next

• On receipt of the written notice, we’ll write to you to confirm the end date of your tenancy.
• One of our lettings and marketing managers will then contact you to discuss returning the keys and any other required actions.