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Supporting thriving Communities

We carried out a survey to better understand the support you need with the Cost-of-Living. The results highlighted that energy advice, support with food, and wellbeing activities were top priorities.

In response, we launched a £715,000 Cost-of-Living Fund, offering rent relief and vouchers to help Customers with essentials such as food, energy and fuel.

We have also backed more than 100 charities offering vital assistance such as food and baby banks in local Communities. We formed a new partnership with National Energy Action, a charity working to end fuel poverty in England, Wales and Northern Ireland. This means specialist energy advisors are on hand to assist Customers with reducing energy debt.

We also launched a furniture initiative to help new and existing Customers, which has seen us provide essential items such as beds, whites goods and carpets to more than 330 People.

Improving wellbeing

We have launched a National Wellbeing project which includes a dedicated team to offer tailored advice and signpost Customers to a variety of local services. You can speak to a team member at any time over the phone to receive help on a variety of areas.

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Two Women Making Tea And Toast In Community Kitchen

Keeping connected

We have introduced Community Connectors, these are Places for People Colleagues who are working with Customers to get clearer insights into what your local Community wants and needs. Their role also involves building partnerships with local organisations and groups.

A total of six Community Connectors are now in post and a variety of activities have been launched, including coffee mornings, a careers event for local schools, and a Community gathering to celebrate Ramadan.

Projects in your Community

The results of our Customer survey have helped to shape a wide variety of projects in Communities right across the UK. From activities for young People through to fitness classes, online training and financial advice, there are lots of initiatives available.

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Places Impact Performance KPIs

Number of People helped who were homeless or at risk of being homeless


Number of People supported with financial inclusion including money
advice and hardship funds


Number of People supported through projects targeting sustainable resilient Communities


Number of People supported into education, employment or training


Number of People supported through projects targeting health and wellbeing


Social value generated for our Customers and Communities


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