Community Safety: Scotland

Environmental matters

Places for People will work with the Local Authority to investigate and resolve issues relating to Environmental matters. These include noise nuisance, animal nuisance, fly tipping and rubbish.

If you contact us to report issues where noise is a factor you will normally be asked to complete diary logs for a period of 14 days. This is so we can assess the frequency, length and type of issues you are reporting. 

Please note that one off incidents may not be classed as causing anti-social behaviour but if you want further advice on this then you can contact us via your online account.

Hate crime and harassment

We believe everyone has the right to feel respected, valued, and safe in their home and Community. We have a zero-tolerance approach to hate crime, harassment, discrimination, victimisation, and bullying. We will take action where needed and report threatening or violent behaviour to the police. 

Find out more about our position on hate crime and our commitment to making Communities a safe place.

Support with getting in touch

We are committed to providing a service that is accessible to all Customers and understand that depending on your needs or circumstances, you may want to have additional support when raising an issue. 

An advocate is someone who can support you by contacting Places for People on your behalf and discussing any anti-social behaviour or issues in your Community. 

If you would like to find out more, or wish to have an advocate represent you, please speak to your Community Housing Manager, who will be able to support you with this request. 

What we will do

• Get back to you on the same day if you report serious anti-social behaviour or harassment, for example where violence, including domestic abuse and hate crime, is involved
• Get back to you within 5 working days for all other cases.
• Resolve the case for you within 28 days.
• Keep you informed during our investigations
• Take appropriate action on a case-by-case basis
• Let you know the outcome 

Useful tips for logging incidents:

• You need to report only the things you’ve seen or heard.
• Other people in your household need to use their own sheet
• Write everything down when it’s fresh in your mind.
• Please write down the full time and date (eg 1pm (or 13:00), 24/11/2025) when the incident started and stopped
• Try to record as much detail as possible – for example, for a noise complaint:
  • • the type of noise, for example, loud music, drilling, dog barking
    • how loud the noise was, such as “I could hear it above my television”, “my windows were rattling”
    • how bad it was – “it woke me up”, “I couldn’t fall asleep”, “I couldn’t concentrate on my book”
• If you are verbally abused or threatened, please write the exact words that were said.  If it was by letter, text or email etc please keep these
• If you know who is causing the problem write it down – eg “David Smith”, “their oldest son”, “a visitor called Mike”
• If you call the Police, please record the time, date, the names and badge numbers of any officers who respond, which station they came from and any reference number they give you.